Electric Power Generation Field Service Technician

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.

Primary Responsibilities:

Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.

Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.

Provide guidance, assistance, and training to service technicians and customers as requested.

Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.

Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.

Write full reports on findings from field service events, with clear, concise information.

Communicate daily clear comprehensive field reports regarding assigned units.

Represent the Power Systems group in the field.

Maintain service manuals.

Perform all work in accordance with established time, quality standards and safety procedures.

Must be able to obtain a CDL license if required

Additional Responsibilities:

Participate in required safety program, and work in a safe manner.

Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

High school diploma or equivalent preferred.

Three (3) years of EPG field experience or accepted alternate

Required Qualifications/Skills:

Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.

Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.

Microsoft Office Software proficiency

Able to read electrical schematics and equipment mechanical drawings

Excellence at managing Customer relationships

High level of responsiveness, and a strong proactive attitude to problem solving

Ability and motivation to learn quickly.

Excellent written and oral communication skills.

Desire and aptitude to perform hands-on work.

Preferred Qualifications/Skills:

EGSA Certification a plus

Technical Degree or Certification a plus

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.

Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

Teamwork: We work as one across our organization for the benefit of our customers.

Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.

Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner

Exhibiting honesty and integrity

Acting in a fair and ethical manner

Team mentality

Delivering quality results

Embraces change / improvement

Exhibiting superior customer service skills

Exhibiting pride and ownership

Working with a sense of urgency

Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Competitive Pay

Individual Bonus Opportunities Available

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Employee Wellness Program

Medical, Vision, Dental Insurance

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Personal Time Off

Paid Holidays

Paid Sick Leave

Career Development

Tuition Reimbursement

Ongoing Training

Advancement Opportunities

Qualifications

Education

Preferred

Technical/other training or better

Experience

Required

3 years: Electrical Power Generation Technician

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)