VP CommOps COE

*MEMBERS ONLY*SIGN UP NOW*. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at *MEMBERS ONLY*SIGN UP NOW*.

Job Summary

Responsible for the strategic direction of Field Operations for a Region, Area, or System. Reports Company's performance and project status to higher authority. Participates in formulating and administering Company policies and developing long-range goals and objectives. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage, and differentiation. Incorporates broad knowledge to address complex, unusual and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility.



Core Responsibilities:

Reviews work from a relatively long-term perspective and against the function's goals. Translates corporate strategy and field priorities into short and mid-term objectives for the function.

Provides leadership to Fulfillment staff to ensure activities are performed optimally and in compliance with Company standards of quality and efficiency.

Oversees all financial management of the Fulfillment team, including operating expenses, capital budget, forecasting and strategic planning for the department.

Oversees the transition of centralized functions into the Fulfillment areas.

Articulates the impact of key metrics and utilize data to convey how the team is performing against the overall current plan.

Demonstrates a clear understanding of the organization's strengths and opportunities while staying abreast of competitive actions, market trends, and their implications to the business.

Provides guidance on budget implications to team members while balancing overall customer experience impacts.

Remains current on all technological and related advances in order to facilitate optimal productivity and accuracy for the drafting function.

Approves policies and major operating procedures.

Responsible for providing overall vision and direction to the Technical Operations department inclusive of day-to-day field fulfilment operations within the Region, including in-house and contractor field technicians as well as dispatch operations.

Responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division.

Provide leadership to Field Operations and Fulfillment staff to ensure all customer installation and repair activity is performed in compliance with Company policies, business processes and quality standards.

Responsible for ensuring optimal assignment and routing of field technicians for customer activity to route the right technician to the home so that they can arrive in a timely manner.

Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.

In concert with the Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.

Must build strong working relationship with regional peers, particularly those in Engineering,

Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.

Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.

Stay knowledgeable of competition and important emerging technologies and standards.

Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.

Develop the departmental management team, building their capabilities as individuals and as a team and preparing future leaders for additional responsibilities.

Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.
• MEMBERS ONLY*SIGN UP NOW*. is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• MEMBERS ONLY*SIGN UP NOW*. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, *MEMBERS ONLY*SIGN UP NOW*. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that *MEMBERS ONLY*SIGN UP NOW*. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under t.