Client:HCL
Ability to take ownership of tickets (bugs, enhancement requests) and collaborate with stakeholders/internal customers to better understand requirements and meet success criteria.
Expertise migrating SOC business processes and requirements to runbooks in ServiceNow.
Thorough understanding of ITIL standards which are helpful in development and customization of ServiceNow Platform Applications.
Extensive Experience in Applications using AJAX, JavaScript, JSON, and XML. In-Depth knowledge/Experience of Web 2.0, JavaScript, JQuery, W3C Standards.
Excellent working knowledge and thorough exposure to compatibility issues with different versions of browsers like Internet Explorer, Mozilla Firefox, Safari and Google Chrome.
Strong debugging skills using Firebug, IE Tester, and Chrome Developer Tools.
Knowledge in Unified Modeling Language (UML), Flow Chart, Class Diagrams, User Diagram, Activity and Sequence Diagrams.
Strong knowledge in Agile Development, Scrum and Waterfall Methodologies.
Expert in creating Templates, Mockups and Prototypes, Web Interfaces, Layouts and Flow of future pages Using Web Standards.
Experience working with CSS background, Layouts, Positioning, Text, Border, Padding, Pseudo Classes, Elements and CSS behaviors in CSS.
Experience in system analysis, design, workflow architecture, development, testing and maintenance of web based applications.
Excellent team player, self-starter and good at multi-tasking with ability to handle deadlines in fast paced environment.
Required Professional and Technical Expertise:
At least 4 years of ServiceNow ITSM or SIR management
At least 3 years of experience in JavaScript
At least 2 years of experience with XML and REST API integration
Ability and interest to learn new tools and technologies
Critical thinking and problem-solving skills
Passion for information security and data security
Strong written/verbal communication skills
Strong interpersonal and organization skills
Preferred Professional and Technical Expertise:
Experience with ServiceNow Automated Test Framework (ATF)
Experience integrating with ServiceNow
Experience with Agile development/DevOps methodologies and tools
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