NSC Customer Support Associate

Talent Acquisition Human Resources The Aaron s Family of Companies
US - Georgia - Atlanta
November 4, 2024

The Galleria Remote, 400 Galleria Pkwy Ste 300, Atlanta, Georgia, United States of America Req #61472
Friday, October 25, 2024
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service.
We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits.
This is much more than a job - it is a career with purpose.
Summary:
This role answers all inbound support calls, emails, and chats presented.
This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed.
This position also updates documentation regarding issue troubleshooting and resolution.
Duties and Responsibilities:
Answer inbound calls, creating issue ticket and documenting all issue details.
Update ticket detail as needed until issues are closed.
Handle, document, and resolve or escalate any email issues presented.
Education and Experience:
2 years of customer service in a call center environment preferred, 1 year required.
High School Diploma required.
College degree in Information Technology or Technical college degree preferred.
Required Skills:
Basic to intermediate technical knowledge
Intermediate communication & customer service skills
Intermediate call center skills
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification.
The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification.
Aaron's Total Rewards Our team members are our greatest asset.
As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
Benefits vary based on full- and part-time employment status.
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
About Aaron's At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada.
Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives.
If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.
Candidates who require accommodation during the recruitment process should contact ***.
Aaron's is an Equal Opportunity Employer.
• LI-Remote
• Indeed-Full-Time
•

Read the full job description and apply online on the recuiter's web-site

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