Digital Health Experience Leader - REMOTE U.S

Req ID:
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Health Experience Leader to join our team in the United States (US).

Who we are:


NTT DATA America strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Our Healthcare Consulting practice is a team of uniquely positioned individuals with deep industry expertise that focuses on assisting executives in overcoming the barriers of Business Transformation that are critical to driving the future of Business and Technology Strategy, Innovation, Journey to the Cloud, and Digital Transformation. Our focus is driving measurable business outcomes for our clients and their customers through defining business and technology strategies and executing organizational transformations, applying innovative industry solutions developed by NTT DATA and our partners. Our work improves peoples' lives in direct and measurable ways. Learn more about how we partner with our Healthcare Provider clients:
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How You'll Help Us:


The Healthcare industry is being disrupted by new digital-first technologies and business models (Healthtech), and we are at the heart of this massive industry transformation. We provide state-of-the-art digital technology and transformation expertise. Digital Health Experience Leader Director will be responsible for strategic digital advisory to our clients and subsequently taking ownership for the delivery and execution of digital transformation initiatives to enhance the consumer's health journey and ensure a seamless experience (i. e. , Healthcare Digital Front Door strategy).

How We Will Help You:


Joining NTT DATA is not only a job, but a chance to grow your career. We are dedicated to fostering your professional growth and personal development. You'll have access to a broad network of healthcare professionals, industry experts, and client executives, providing opportunities for learning, collaboration, and career advancement in a supportive and collaborative work culture where teamwork, knowledge sharing, and cross-functional collaboration are encouraged. Join us in leveraging your skills and passion for healthcare digital transformation to make a significant impact on patient care and organizational efficiency. Together, we will innovate, drive positive change, and improve healthcare experiences for patients and providers alike.

Why the Role Is Important:


By collaborating closely with business, outside thought leaders, and commercial partners, The Health Digital Experience Director will turn strategy and ideas into disruptive and transformational capabilities and products for clients and their healthcare consumers. The focus will be both highly visible and highly impactful for the healthcare clients we serve. The primary focus will be on early innovation, design principles of market and consumer research, human-centered design, and prototyping/learning. The secondary focus will be on building and/or integrating solutions with partners in internal and external ecosystems into a common experience.

Once You Are Here, You Will:


Health Journey and Consumer Experience:
Find new and innovative ways to meet the needs of healthcare consumers and stakeholders; develop solutions that transform the healthcare experience; provide convenient, personalized, and integrated access to healthcare support and services - enabling both physical and virtual interactions. Shape the healthcare consumer experience by reducing inefficiencies within healthcare client organizations and optimize healthcare consumer engagement across various channels.

Strategic Executive Relations:
Work with the largest healthcare organizations who rely on NTT DATA Services as their trusted advisor to help them successfully execute their digital transformation and drive the consumer experience through innovation (i. e. , Digital Front Door strategy)

Digital Transformation Roadmaps:
Help clients translate their business objectives into innovative digital strategies to help support the healthcare consumer experience

Digital Transformation Expertise:
Apply digital transformation expertise and consulting/execution management skills to help drive healthcare client leaders from strategy to execution

Combine empathy, creative instinct, and business savvy to challenge the assumptions our consumers have made about the best ways to extract value from their ecosystems

Work directly with client executives and key decision-makers to shape the future of their businesses, powered by advanced technologies

Collaborate with cross-functional teams of researchers, designers, and product experts to design and conduct innovation engagements that will drive the consumer experience

Champion a human-centered, entrepreneurial approach to strategic healthcare transformation with our clients and partners

Anticipate the key decisions and change levers needed to make progress, and create the organizational alignment and momentum towards a vision

Create original content, frameworks, concepts, and visions to design and shape critical conversations with clients

Develop a comprehensive understanding of how cloud platforms can create transformative value for healthcare clients and their healthcare consumers

Continually monitor and share emergent, disruptive trends in the broader healthcare spaces and identify how digital technologies can enhance the healthcare consumer experience

Create roadmaps with salas planning and deliverables

Be able to create business on your own with sales (CE/SE) assistance

Partner with healthcare clients to assess their current digital platforms, patient portals, mobile applications, and other digital touchpoints.

Develop and implement digital strategy roadmaps and transformation plans to enhance the healthcare consumer experience and drive patient engagement.

Conduct user research, usability testing, and user journey mapping to identify pain points and opportunities for improvement in digital interactions.

Collaborate with cross-functional teams including designers, developers, and healthcare specialists to deliver innovative digital solutions that meet client objectives.

Provide strategic guidance on integrating digital technologies and solutions to improve operational efficiencies and patient outcomes.

Stay updated on industry trends, best practices, and regulatory requirements related to healthcare digital experiences, ensuring compliance and alignment with industry standards.

Lead workshops, training sessions, and presentations to educate client stakeholders on digital transformation initiatives and benefits.

Required Qualifications:


Minimum of 10 years of experience in the healthcare industry, preferably provider-based, serving clients in healthcare innovation and in a digital transformation strategy consulting capacity

Minimum of 5 years of experience interfaci.