Client Services Manager

ESFM
Position Title: Client Services Manager
Reports To:
Salary: Experienced
Pay Grade: 13
Other Forms of Compensation: [[n/a]]

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFMs clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the job search in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on referral tracking. For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email *** . to view the step-by-step instructions to refer a friend to this position.
Job Summary
The Client Services Manager is responsible for overseeing a team of 7 people in navigating day-to-day workplace services in a fast-paced, high-demand environment. This role requires high time management, organization, and team leadership skills. The ideal candidate will be flexible when faced with ambiguity, have a client-centric mindset, and inspire the team to elevate workplace services through innovation, customer service, and safety. This is a hands-on role that requires walking, bending, pushing, pulling, lifting, squatting, and sitting for extended periods of time. The use of technology is a key component of this role, navigating various programs, maintaining databases, in addition to managing financials.

Responsibilities:
• Serves as the main point of contact for all activities related to office services including mail room, hospitality, on-site even management, and reception desk support.
• Oversee in-house/on-site events including catering coordination for breakfast, lunches, happy hours, among other activities with a focus on maintaining the hospitality budget.
• Maintain budgets for catering, hospitality, and office services.
• Work in tandem with the facilities manager to maintain the integrity and day-to-day operations of the office environment
• Oversee office inventory and establish par levels based on usage and set budget.
• Maintain records of metrics of all office services activities.
• Maintain documented procedures for all processes and responsibilities.
• Spearhead team meetings, including safety training.
• Develop quarterly business reviews and present accomplishments, solutions and metrics to clients on an established cadence.
• Manage on-going cross training and overall professional development of employees.
• Assists with administrative tasks and other duties as assigned.
• This role requires about 10% travel

Qualifications and Skills:
• High school diploma or equivalent (GED); college experience a plus
• Prior management experience
• Proven customer service-related experience
• Proficient computer skills including MS Office 365 and willingness to learn new technology
• Excellent communication skills both written and verbal
• Ability to effectively work both individually and in a team environment
• Willingness to embrace and perform continuous training and professional educational programs.
• Team Building, coaching and mentoring.
• Promotes inclusivity and creates an environment where everyone feels valued.
• Prior mailroom and copy center knowledge a plus.
• Prior catering experience a plus.
• Ability to lift up to 40 pounds.

Apply to ESFM Services today!
ESFM is a member of Compass Group USA
to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1379186
Brandy Wilson