Support Specialist

PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We're actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.

In this role, you'll be responsible for creating excitement about PlayOn! Sports. You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field. If you're interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we'd love to learn more about you.

THE OUTCOMES WE EXPECT:

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues

• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management

• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools

• Author, edit and publish quality Knowledge base content to improve customer self-service resources

Objective 1 - Provide exceptional support to internal and external customers

Objective 2 - Focus productivity by being intentional

Objective 3 - Take steps to grow professionally

THE TALENTS YOU BRING:

• Over a year of software application customer service or support experience required

• Flexibility to occasionally work weekends or a late shift

• Preferred Bachelor's degree in marketing, sales, communication or related field (Not required)

• Excellent troubleshooting skills, including research on software application errors and issue re-creation

• Strong ability to prioritize and manage time efficiently

• Extremely motivated individual who is passionate about helping customers achieve success

• Exceptional written and verbal communication skills

• High-level performer who excels in both a team and individual environment

• Possess natural curiosity and have an affinity for creative problem-solving

• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

HOW YOU PLAY

Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
Fairness over Popularity - You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.
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COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

WHY YOU'LL LOVE WORKING AT PLAYON! SPORTS

PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!

Some benefits we offer include:

• Competitive salary

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Open PTO Policy

• 401K plan with company match

• Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company's Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.