COMPANY
LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine five years in a row and we are a certified Great Place to Work®.
OUR VALUES
While each member of our team has a specific, clearly defined role, we're all connected by a strong set of values that's been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.
Purpose Driven - We're here to make a positive impact on the lives of our neighbors, colleagues, customers, vendors, & the communities we serve
Innovation - We buck the status quo and change the game
Integrity - We are honest and transparent and do what we say
Collaboration - We foster a no-ego environment where the best idea wins
Customer Centric - We put our customers first in our thinking and decision-making
Entrepreneurial Spirit - We have a scrappy mentality that constantly finds ways to succeed
SUMMARY
As a LoadUp Dispatch Agent, you will serve as the first point of contact for our active Loader teams and will play a crucial role in ensuring smooth and efficient coordination between our customers and Loaders. You will coordinate the day-to-day order schedule to ensure timely and reliable service, serve as the point of contact for Loaders when issues arise, outbound calls to external vendors, and communicate with internal teams to resolve issues. When an issue with a Loader occurs, you may be tasked with communication to the customer and further coordination with a secondary Loader team. Our environment is fast-paced, challenging, and highly rewarding.
WHAT MAKES THIS ROLE AWESOME
Hybrid Position - A great balance of working from the comfort of your home office and collaborating with team members at our headquarters in the Avalon, Alpharetta
Growth Opportunities - We promote from within whenever possible and utilize resources to ensure career growth for all employees
Work-Life Balance - We respect and understand boundaries
At LoadUp our goal is to build a winning culture and foster an environment that celebrates the success of all team members. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.
QUALIFICATIONS 1-2 years of customer service or sales experience preferably with independent contractors preferred
1-2 years experience in logistics dispatching preferred
Bilingual preferred
High school diploma or equivalent
Strong organizational, communication, and time-management skills
Ability to work effectively in a fast-paced dynamic environment
Attention to detail and ability to multitask
Personable; positive attitude; fun to be around; collaborative spirit
Proficiency in using computer systems and software applications
Results driven
SALARY AND BONUS POTENTIAL
$18.00 - $20.00 per hour
Monthly $500 Performance Bonus at 100% of target
BENEFITS AND PERKS
Hybrid Work Program
Employee Cell Phone and Internet Stipend Program
Medical, Dental, Vision, and Life Insurance Benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
401(k) with a 5% Company Match
Employee Referral Program
Paid Time Off Policy
Fun Company Outings
Opportunities for Growth Within the Company
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