Do you get excited about connecting the needs of customers with the focus of an organization? Do you believe that listening and delivering are both vitally important in any business partnership? Are you driven to create an impactful tradeshow and conference presence in the marketplace?
PlayOn is looking to hire a Customer Advocacy and Engagement Manager to develop and execute strategies for driving customer acquisition, engagement, and retention through impactful customer advocacy programs, advisory boards, and a genuine, exciting presence at tradeshows and industry events. This role will leverage both a deep expertise in the field and data-driven insights to provide hands-on solutions and foster a vibrant events culture. The ideal candidate will excel in strategic planning, detailed execution, and optimizing marketing efforts to maximize customer value and attract new customers.
THE OUTCOMES WE EXPECT.
Drive customer acquisition and lifetime value through impactful advisory boards, advocacy programs, and marketing events.
Objective 1: Increase customer engagement and advocacy to drive brand loyalty and retention.
Objective 2: Execute high-impact tradeshow and advisory board events to enhance market presence and customer satisfaction.
Tradeshow and Event Execution
The Customer Advocacy and Engagement Manager is responsible for developing and executing our tradeshow and events presence. From delivering all customer events seamlessly within budget and with a hands-on mindset to recommending the best strategies to foster connections, increase demand, and boost brand advocacy within both virtual and in person event settings - they know what it takes to both pull off a successful event that drives results for the business.
Customer Program Development
Our Manager is passionate about developing and implementing customer engagement strategies to increase loyalty and retention. They are skilled at partnering with a customer advisory board with a deep understanding of and appreciation for the end user while still driving business goals. They understand the massive impact that well-crafted customer advocacy programs can have on marketing efforts overall and are excited to roll up their sleeves to build and scale a successful program for PlayOn.
Cross-Departmental Collaboration
Our Customer Advocacy and Engagement Manager fosters a culture of ownership, accountability, collaboration, growth, curiosity, and objectivity by partnering effectively with different PlayOn departments as well as our customers. They work with their leader to set key objectives for their programs and events, regularly report on marketing performance to the organization, and present opportunities for continuous improvement. They utilize a data driven approach to measure both the success of their own efforts as well as the programs as a whole and consistently focus on optimizing their strategies.
• LI-DNI
THE TALENTS YOU BRING.
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