Fulfillment Manager

About the Job:

The Fulfillment Manager is responsible for oversight of the packaging, labeling, storage and shipping of state-compliant product in a cost-effective and efficient manner. This requires impeccable attention to detail and excellent interpersonal communication skills. This position will work with API and METRC Seed-to-Sale tracking software and will use expert knowledge of state regulations to perform job duties and respond to information requests.
SUPERVISORY RESPONSIBILITY
Direct Reports: Fulfillment Supervisor, Fulfillment Associate(s), Delivery Associate(s)
ESSENTIAL JOB DUTIES
Duties

include the following. Other duties may be assigned.
Oversee efficient and state-compliant packaging of cannabis flower and processed products
Ensure accurate filling of sales orders
Promote a positive, customer-service oriented work environment
Reliability, flexibility and punctuality are essential for this role - must be, on time and ready to work for every shift, and able to work a flexible schedule that may start early or end late
Complete manifests and invoices with 100% accuracy
Create delivery routes and monitor delivery drivers as required by state regulations and SOPs
Maintain a compliant and properly organized vault in accordance with regulations and SOPs
Maintain OSHA-compliant standards pertaining to product storage and food safety
Work closely with department leaders and packaging staff collecting, tracking, and recording data
Track and follow up on all sales orders, and monitor and update inventory records
Develop regular reports from facility data to provide to national team members including, but not limited to, inventory, production plans, schedules, work in process, forecasts and efficiency metrics
Prioritize orders/sales and procedures on a daily basis
Supervise the accuracy and efficiency of the labeling process, and assist with labeling product as needed
Supervise the process of loading the delivery van(s), and assist with loading the van as necessary
Lift, move, sort, and wrap/tape/tamper-seal packages in accordance with all regulations
Ensure materials are accurately ordered through Facilities Administration, maintaining adequate inventory of supplies for the department
Oversee vault inventory and ensures records are updated
Recognize areas of opportunity that improve safety, product quality, cost, and productivity
Ability to use standard office equipment with proficient knowledge of all Microsoft Office applications with an emphasis on Excel
Schedule Fulfillment Associates and approve their time
Works with Facility Operations Management to ensure production goals are met
Acts as a Quality Assurance checker, spot checking labeling and packaging while handling products
Maintain current knowledge of applicable regulations
Supporting operations as requested
Occasionally may participate in product deliveries
Responsible for ensuring delivery vehicles are kept in good working and compliant condition through regular maintenance and making sure vehicles are properly registered and insured.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General:
Regulations require that incumbent be at least 21 years of age and able to obtain and maintain marijuana work credentials with satisfactory results of thorough internal and external background checks
Education/Experience:
HS diploma or equivalent is required
Experience with packaging and order fulfillment, inventory tracking, data entry in a manufacturing environment
Experience in production and supply chain management
Management experience
Minimum of 1 year of inventory control experience
Technological Skills:
Experience with Microsoft Office, specifically Outlook, Word, and Excel
Database systems
METRC
Required Knowledge and Skills:
Ability to prioritize and execute packaging and fulfillment requests
Highly detail-oriented
Comprehensive understanding of cannabis flower and products
Comprehensive understanding of and adherence to state regulations, company policies and SOPs
Knowledge of marijuana strains, edibles, extracts and other current products on the market
Data-based API systems
Ability to multi-task
Must be able to take initiative, make decisions and be proactive.
Proficient written and verbal communications skills
Proven efficiency and ability to prioritize and manage time and tasks for self and others
Strong self-management and supervisory management skills
Attention to detail
Precise math skills
Organizational skills
Able to multi-task
Able to manage stressful situations and maintain composure
Ability to adapt to changing priorities
Ability to communicate clearly and accurately
Ability to exercise independent judgment
Ability to initiate and follow through on work independently
Ability to train staff
Ability to work in a fast-paced environment
Able to maintain confidentiality
Can delegate appropriately
Desired work ethic includes being detail oriented, highly organized, positive, enthusiastic, and eager to learn.
Knowledge of medical marijuana regulations preferred
• ENGHP