Front Office Highgate Internship

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

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Location:

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.
Overview:

Come join Highgate for the summer in one of our dynamic internships! You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

Southernmost Beach Resort is seeking 1 Front Office Intern for the Summer!! Start in June and end in August.
Responsibilities:

Must be able to effectively communicate both verbally and written, with all level

s

of employees and guests in an attentive, friendly,

courteous

and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly,


and service-oriented manner.
Attend

all hotel required meetings and

trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain

high standards

of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with

Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity,

identify

problem areas and

assist

in implementing solutions.
Must be effective in handling problems, including anticipating, preventing,

identifying

and solving

problems

as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet

appropriate objectives
• Must be able to cross-train in other

hotel related

areas.
Must be able to


confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times
• Qualifications:

We are looking for individuals who

possess

a high level

of attention to detail and a strong work ethic.
This role has direct involvement with both management and employees and

strong communication

skills are

required
• Applicants must also

have the ability to

multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
This position requires an applicant with a flexible schedule and the ability to work all shifts,

weekends

and holidays.