Fraud Operations Manager

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

We are seeking an experienced and motivated Manager to lead our wireless Usage Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of usage fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.

Key Responsibilities:

Lead and manage a team of fraud analyst specialists

Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems

Establish and enforce policies, procedures, and best practices related to usage fraud prevention

Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities

Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions

Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement

Provide regular reporting and updates to senior management on usage fraud trends, incidents, and mitigation efforts

Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security

Ability to engage in team development and foster employee career growth

Skills, Experience and Requirements

Education and Experience:

Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and / or CFE preferred

5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment

3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams

Skills and Qualifications:

Strong knowledge of device fraud schemes, techniques, and countermeasures

Experience with fraud detection and prevention tools, systems, and technologies

Excellent analytical, problem-solving, and decision-making skills

Strong communication, interpersonal, and leadership abilities

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro

SQL experience is preferred

Proficiency with Microsoft Office Applications and Google Suite

Strong written and verbal communication skills

Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.