Founding Product Lead

Why you should join us

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked - we have:
Exponential organic growth:

We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every week and is doubling physician user count every month. We will reach millions by 2025.
An AI-first business model:

Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
Top tier investors:

With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.
Our number one priority is scaling to market demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About the role

As the Founding Product Manager on our team, you will own growth and retention of our core user base - providers and patients. This role involves both driving go-to-market to build our network and being the voice of our users across the company. You will be responsible for accelerating viral growth amongst individual users, developing and converting enterprise relationships, and figuring out how to ensure our platform can support rapidly growing volume. You will work closely with our Engineering and Operations teams on high-priority projects, but you will also need to individually flex across product development, operations, and sales to deliver.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If you join, you will:

Become an expert in both Tandem's full surface area and the surrounding industry landscapes
Deeply understand the strategy, goals, and needs of our customers and users
Drive prioritization decisions based on the above, our internal data, and industry insights
Design and build solutions, tools, and products to address new problems that arise as we grow, both as an individual contributor and as a project leader
Co-own relationships with enterprise users, supporting implementation, presenting on performance and new capabilities, and ensuring overall success
Explore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and services
Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability
Help steer the growth of our Product and Engineering teams
We're looking for you if you have:

2+ years of experience working in a product management, software engineering, or forward deployed role on a team that required outcome ownership (e.g., fast-growing startup, a 0 -> 1 business line at a high-performing organization)
Strong technical background (a degree in computer science is ideal; at minimum the role requires the ability to do data analytics using SQL or Python)
Experience with problem solving in a context that required accounting for both technical and operational challenges
Unyielding commitment to understanding user needs and what really matters to inform your work
Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

Commit to audacity.

"Whether you think you can, or you think you can't - you're right."
Do the math.

Be rigorous, assume nothing.
Find the shortest path.

Use hacks, favors, and backdoors. Only take a longer road on purpose.
Spit it out.

Be direct, invite critique, avoid equivocation - we want right answers.
Be demanding and supportive.

Expect excellence from everyone and offer help to achieve it.
Do what it takes to be number 1.

We work hard to make sure we win.
We provide competitive compensation with meaningful equity.

Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact:

Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.
401K plan setup, FSA option, commuter benefits, and DashPass.
Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.