Food Outlet Assistant Manager - Mount Rushmore National Memorial

Overview
Live. Work. Explore. as a part of our Food & Beverage team in Mount Rushmore National Memorial!
Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
We're hiring a Food Outlet Assistant Manager to Live. Work. Explore. in Mount Rushmore!
Job Summary:
Responsible for ensuring positive guest experiences while meeting or exceeding company and regulatory standards.
The Details:
Position Type: Full-Time, Year-Round
Season Dates: January 2025
Pay: starting at $25.00/hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Mount Rushmore National Memorial?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.
Life in Mount Rushmore:
Employee housing at low cost (dormitory-style or RV site), through payroll deduction
Employee Dining Room (cafeteria-style) where meals are $5.50 each, paid separately
On-site laundry facility, Wi-Fi (limited bandwidth), employee shuttle service available during peak season
Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world
The adventure of a lifetime!
Benefits:

Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks:

Black Hills VIP Training Pass Discounts for local attractions
Retail, Lodging and Travel Discounts
Planned employee trips and activities
15% Verizon service/products discount
$350 Referral Bonus Program
Responsibilities

Responsible for training and supervising employees within the Food and Beverage operations. During off season we range from 5-10 employees, while in peak season we increase to over 80 employees.
Ensure that all procedures are followed and completed to the property's standards, including opening and closing.
Evaluates business levels and prepares employee work schedules that maximize productivity and guest satisfaction
Addresses and resolves guest inquiries and complaints, escalating as needed.
Reviews information such as daily food sales, guest attendance, queue times and labor hours to assist in maintaining a cost effective and guest service focused food and beverage operation.
Maintain and support a positive environment for both employees and guests.
Assists with inventory.
Other duties as assigned.
Qualifications

Two years of previous managerial experience within a fast casual and quick service restaurant; would consider candidates having worked in a fast-paced retail or hospitality environment.
A bachelor's degree in hospitality or business management or other related program would be considered in lieu of previous managerial experience.
Must have or be able to obtain within 6 months from hire, ServSafe Manager certification.
Must be a positive team player with flexible schedules who like to have fun and have the passion to work.
Ability to read, analyze, and interpret procedures, standards, and company and governmental regulations.
Ability to effectively present information, communicate and respond to questions in a factual, positive, and professional manner.
Ability to work in a fast-paced environment where priorities could change quickly and with little notice.
Must be a self-starter who can work with minimal supervision while working within set guidelines.

Physical Requirements include:
Constantly standing, walking, handling, lifting/carrying 10-20 pounds, and pushing/pulling 12-25 pounds. Frequently reaching outward, bending, lifting/carrying 21-50 pounds, and pushing/pulling 26-40 pounds. Occasionally sitting, reaching above shoulder, climbing, crawling, squatting/kneeling, lifting/carrying over 51 pounds, and pushing/pulling over 41 pounds.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.