Social Media Content Moderator -Onsite-Bilingual Portuguese/English

Teleperformance USA
US - Florida - Vero Beach
November 13, 2024

Category : Customer Service/Support

This position will be based on-site at our Port Saint Lucie, Florida location. Bilingual Portuguese/English

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities
Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!
Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
Participate in frequent refresher training to always implement correct policies
Comply with the performance indicators or parameters defined by the specific client's operation
Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
Participate in continuous training programs established by the company for optimal development in the role
Comply with all the orders, instructions, procedures related and complementary to the role
Able to moderate traumatic, sensitive and potentially offensive content
Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Ability to WORK ON SITE at Port St. Lucie Florida ( not a work from home position)
Bilingual Portuguese/English. Both written and spoken.
Resume and work history required.
Experience navigating internet websites including social media, commercial websites, etc.
Strong emotional intelligence and resilience
Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
Attention to detail
Ability to be flexible in order to meet changing business needs (days off/hours)
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Strong computer skills with ability to use multiple windows and/or programs at the same time
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED or higher (proof required to be provided)
Predictable and reliable attendance
6 months Customer service experience preferred
Proven oral & written communication skills
Organization and work prioritization skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Read the full job description and apply online on the recuiter's web-site

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