Zillion Technologies, Inc Human Resources Services Specialist / HR Shared Services LOCALS ONLY

US citizens / GC Holders / GC EADs ONLY

*LOCALS ONLY *

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma - 9084874334

Email: shaily(at)zilliontechnologies(dot)com / 9084874334

Human Resources Shared Services Representative / HR Shared Services Representative /

HR SSC

Location : Remote and Onsite Twice a week ( Vienna, VA / Pensacola, FL / Winchester, VA )

Duration : Long term ongoing with no end date

Prefer candidates who have experience with customer service via the phone

To serve as trusted advisor to company employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify. research and

resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications

Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints

Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

Perform functions in adherence to defined service level agreements

Ensure compliance with all HR related policies. practices, and procedures

Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures

Perform research for process improvements; provide information to senior staff and leadership as directed

Perform other duties assigned

Qualifications:

Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

Ability to work independently and in a team environment

Familiarity with various Human Resource issues, services, and systems

Desired : Exposure to human capital management systems

Desired : Familiarity with company products, services, programs, policies, and procedures

Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

Advanced customer service focus and relationship management skills

Effective database and presentation software skills

Effective organizational. planning and time management skills

Effective research, analytical. and problem-solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill maintaining accuracy with attention to detail and meeting deadlines

Effective verbal and written communication skills

Exposure to human capital management systems

Familiarity with company products, services, programs, policies and procedures

Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com / 9084874334

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

9084874334

Email: shaily(at)zilliontechnologies(dot)com / 9084874334