Solution Architect-AIOps & Service Operations-Senior Manager

Specialty/Competency: Platform Engineering & Architecture

Industry/Sector: Technology

Time Type: Full time

Travel Requirements: Up to 80%

PwC's Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.

• Act to resolve issues which prevent the team working effectively.

• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

• Analyse complex ideas or proposals and build a range of meaningful recommendations.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Address sub-standard work or work that does not meet firm's/client's expectations.

• Use data and insights to inform conclusions and support decision-making.

• Develop a point of view on key global trends, and how they impact clients.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

• Simplify complex messages, highlighting and summarising key points.

• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor's Degree

Minimum Year(s) of Experience:

7 year(s)

Preferred Qualifications:

Certification(s) Preferred:

• ITIL 4

• ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM)

• ServiceNow Certified Implementation Specialist - Event Management (CIS-EM)

• BMC Certified Professional: Helix Operations Management

• BMC Certified Professional: Helix Discovery

Preferred Knowledge/Skills:

Demonstrates in-depth abilities success with managing the identification and addressing of client needs, including:

• Technical leadership role as a Solution Architect or Technical Architect (or similar);

• Expertise in one or more of the following is desirable: DevOps, Serverless, Networking, Security, Storage, Databases, IOT, AI/ML, Cloud Migration and IT Transformation;

• Drive the interpretation and translation of client goals into technical specifications, delivering a POV on specific technologies, and driving technology change; and,

• Evaluate AIOps and Observability-related technology, products, and solutions to provide recommendations on current ecosystem of client tools.

• Demonstrates proven thorough knowledge and success as team leader and member roles within a professional services firm or large enterprise

• Support engagements as a trusted technical advisor to clients and project members to solve complex technical challenges;

• Design and architect IT Operations Management, Discovery, Monitoring, and AIOps solutions using current industry platforms (ServiceNow ITOM, BMC Helix Operations Management, etc).

• Leverage artificial intelligence (AI) and machine learning (ML) technologies and frameworks to drive greater observability and service operations automation;

• Experience working with BMC Observability and AIOps technologies for monitoring Cloud-based environments (AWS, Azure, Google Cloud Platform) and their key technologies;

• Architect solutions with industry leading discovery technologies (SCCM, ServiceNow, Splunk, Dynatrace, etc. ) and how they integrate with Service & AIOps tooling;

• Design technical architectures related to AIOps and Observability capabilities, including integration design with downstream IT monitoring tools within the client ecosystem;

• Experience migrating or transforming legacy observability solutions to ServiceNow ITOM or BMC Helix Operations Management product tooling;

• Thorough understanding of Integration platforms and protocols (REST, SOAP, HTTP, UDP etc. );

• Experience in creating technical design documents and implementation playbooks for target-state AIOps and Observability solutions within different complex client environments; and,

• Translate client business requirements into technical solution designs based on client requirements.

Learn more about how we work: /pwc. to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: /pwc. to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: /pwc. to/us-application-deadlines

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the .