Information Technologist - Infrastructure

Salary : $72,956.00 - $105,786.00 Annually

Location : Pinellas County, FL

Job Type: Full Time

Job Number: 202400066

Bureau: Information Technology Bureau

Cost Center: 4400 - IT Infrastructure & Operations Division

Opening Date: 10/24/2024

Nature of Work

Pinellas County Sheriff's Office is seeking to fill a vacancy of Information Technologist.

This is an on-site position scheduled Monday-Friday, daytime hours.

Requires scheduled on-call availability.
• Proficiency in manipulation of Cisco IOS, understanding of the IOS command line interface, packet sniffers and other network toolsets.
• Network systems (LAN/WAN/Security) administration, monitoring, automation, incident management/troubleshooting, tracking and coordination, and reporting (e.g., performance, problem, change capacity)
• Proficient knowledge of TCP/IP, DNS, DHCP, QOS, VOIP, RIP, EIGRP, OSPF, BGP, IPsec, SSL VPN, Multicast, Spanning Tree and other Internet protocols
• Proficient at configuring, implementing, and monitoring layer 2 and layer 3 network equipment (Primarily Cisco) to support an enterprise network more than 300 switches/routers/firewalls and thousands of endpoint devices.
• Proficient knowledge in Cisco Wireless APs/controllers, Cisco ISE, and Palo Alto firewalls preferred
• CCNA or equivalent knowledge required.
• Must be able to acquire FCIC/NCIC certification (provided after employment)
• Additional qualifications as identified by the assignment
• Must possess a valid Florida driver's license

Under the general direction of the Information Technologist Manager, members are expected to identify and resolve intermediate technology-based work problems of a nature that employees are unable to solve or overcome. Types of issues resolved include: Enterprise Network Management, Desktop Management, Server Management, Architecture, Security Management, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Storage Area Network, and/or Middleware Management

Specific duties are based on assignment. Work is reviewed through observation and results obtained.

Requires scheduled on-call availability.

SUPERVISES OTHERS: No

• Resolves escalated service desk tickets and customer reported problems
• Troubleshoots and returns technology to service within discipline
• Manages and performs personal daily activities and multiple intermediate-level projects under the discipline of defined business processes
• Identifies and analyzes intermediate-level problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems
• Designs and implements technology within the discipline
• Recommends and implements changes to improve operational efficiencies
• Works with peers and customers to achieve long-term solutions for a variety of agency technology needs
• Plans daily work and participates in ongoing technical projects
• Regular and reliable attendance is required as an essential function of the position
• This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
• Participates in Sheriff's Office recruitment and community relations activities as directed

• Graduation from an accredited college or university with a Bachelor's Degree in Information Technology, Computer Science, Computer Technology, or related field
• Three (3) years related experience in information technology specific to the assigned discipline (i.e. application development, database administration, etc.) that includes customer service
• Or equivalent combination of education and experience
• Additional qualifications as identified by the assignment
• Must possess a valid Florida driver's license
• Consideration for this position requires a credit check

• Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications
• Skilled in managing personal daily activities and small to medium sized projects for self and others
• Skilled in use and application of reference materials to research and solve major problems
• Skilled in the application of theory in resolving major problems
• Skilled in applying new technologies, soft skills and procedures
• Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others
• Ability to prepare and deliver effective presentations at various levels
• Ability to use diplomacy in dealing with difficult customers and delivery of services
• Ability to facilitate and foster open communication and cooperation within the organization and with customers groups in a team environment
• Ability to communicate effectively, both orally and in writing, with peers and others
• Ability to communicate with tact, patience and courtesy at all levels of the organization
• Ability to assist personnel with training of new technologies
• Ability to establish and maintain effective work relationships, both inside and outside of the division
• Ability to self-develop relevant job-related skill(s) for current role and partner with management on training plans and career path opportunities
• Ability to understand and follow specific instructions, priorities, policies and procedures
• Ability to identify, to take ownership of, and to troubleshoot and solve major problems
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

• Sit up to 7 hours per day
• Stand up to 1 hour per day
• Drive up to 1 hour per day
• Walk up to 1 hour per day
• Occasionally lift up to 25 lbs.
• Occasionally bend, squat, reach, kneel and twist

• Yes
• No

• Yes
• No