Imaging Registration Representative PRN

Imaging Registration Representative PRN -AdventHealth West FL Imaging

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Location: 14055 RIVEREDGE DR, STE 250, Tampa, 33637

The role youll contribute:

The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.

The value youll bring to the team:

Quality and Position Related Specifics

• Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.Accounts are correctly completed
• Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes meets or exceeds wait time goals
• Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager
• Ability to work independently and alone with minimal supervision
• Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients
• Maintains acceptable QA score.
• Multitasks effectively; navigates multiple computer systems and applications with proficiency
• Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
• Obtains / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.
• Demonstrates knowledge of insurance for proper classification and coding
• At times, floats to other registration areas/shifts etc. to assist with department and patient needs
• Performs accurate and timely scanning of physician orders and other items into the scanning system
• Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
• Enters accurate and appropriate account notes
• Performs accurate cashiering functions, posting, balancing, deposits, notations
• Demonstrates knowledge and ability in using department equipment including periods of downtime
• Ability to generate patient/visitor/employee event reports as needed
• Other duties as assigned by Supervisor or Manager/Director

Safety

• Has patient confirm their identity when possible; cross references with database to ensure accurate MPI
• Ensures work areas are neat and tidy; floors/aisles are unobstructed takes action on items which may pose a safety issue to coworkers and / or patients

Collections and Financial Stewardship

• Estimates and explains patient charges
• Interprets and explain insurance benefits to patients
• Collects proper co-pays and patient portions at time of service.Is firm and persistent, but pleasant in carrying out the collection responsibility
• Understands all collection policies and options

Compliance/Laws/Regulations

• Asks Medicare MSP questions to determine if Medicare is the primary payor
• Understands and completes ABN forms as required
• Maintains patient confidentiality at all times / HIPAA guidelines
• Completes annual educational requirements prior to anniversary date
• Maintains AHCA and other regulatory requirements
• Complies with all organizational policies regarding ethical business practices
• Regularly attends staff meetings/responsible for reading minutes (or email summaries) of those missed
• Obtains necessary legal signatures and witnesses for consents, Important Messages, HIPAA notices and other related forms understands forms and correctly explains them to patients
• Ensures script compliance; knows required elements of a compliant script; takes corrective action on those not meeting compliance
• Attends annual review and in-services as scheduled
• Ensures compliance with AHS, the Imaging Center and Patient Financial Services policies and procedures

Professional Standards

• Actively participates in performance improvement and process improvement (PI) activities; offers suggestions/ideas/input
• Adheres to dress code; appearance is clean and neat and wears identification while on duty
• Uses time wisely.Demonstrates initiative and motivation.Uses every available resource to complete tasks.Asks others if assistance is needed; offers to help if there is anything else to be done
• Reports to work on time and as scheduled.Maintains acceptable attendance record with minimal episodes of unapproved absenteeism
• Completes work within designated time
• Uses computerized punch time system correctly. Minimal to no occurrences of manual time adjustment
• Represents the organization in a positive and professional manner

Mission and Patient Experience

• Introduces self to patients with name, greeting etc.
• Professionally interacts with patients; creates a positive first impression
• Answers the telephone with proper greeting
• Offers assistance to co-workers rather than waiting to be asked for help
• Shows patients the way rather than pointing, when possible
• Refrains from voicing negative comments when speaking to patients such as I dont know, we are having problems, you need to
• Keeps people informed when they are waiting, so they know what to expect
• Allows patients to ask questions; demonstrates having time and not being rushed