Donation Dock Associate

Description

Job Overview

Donation Dock Associate is responsible for greeting donors and accepting their donations. The position is required to share the mission of the organization and share how the donations will be serving survivors of domestic violence. The position is responsible for accepting, sorting, pricing, and organizing merchandise.

Responsibilities and Duties

• Provide outstanding customer service.

• Greet customers/donors in a friendly manner at all times.

• Accept and sort donated merchandise.

• Price merchandise.

• Respond effectively to changing demands.

• Working knowledge of Microsoft Office Products.

• Problem solver.

• Carry merchandise into the stores and stocking shelves.

• Maintain clean, orderly, and visually attractive store and processing areas.

• Work harmoniously with staff, volunteers, and community partners.

• Respond to phone or email messages.

• Requires working on Tuesday - Saturdays. Hours and days may be adjusted based on store needs.

• Ability/willingness to perform other positions within the donation center, boutique and thrift operation.

• Perform other duties related to the position as assigned.

Supervision Responsibility

• Supervises volunteers.

Requirements

Requirements

• High School Diploma or GED or High School Equivalence Certificate.

• Previous work-related skills, knowledge and/or experience in sales, inventory or relationship management.

• Valid Florida driver's license, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required. Must have at least two years driving experience

• Requires 24-hour DCF Core Competency training and additional 6 hours to qualify for Privilege status (30 hours total).

• Requires ongoing 16 hours of DCF approved training annually after the first year.

• Must pass a Level II Background Screening and a drug screening.

Specialized Equipment or Machines Proficiency

• Cash register skills required.

• Computer skills and working knowledge of MS Office, Outlook and spreadsheet software.

• Must know how to safely use a pallet jack, warehouse ladder, dollies and hand carts to transport donated goods within the warehouse and store and to and from the box truck.

Physical Demands and Work Environment

• Employee will stand for an extended amount of time including, but not limited to, eight hour time periods.

• Employee will often be required to lift up to 75 pounds.

• Employee must be able to walk, stand, use hands, stoop/kneel and reach in the course of their job duties.

• Employee must be able to talk and hear in an environment with moderate noise level.

• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

• Position requires that the employee be able to travel between the organization's sites and to off-site meetings.

The work environment of this position is that of a warehouse with a normally high noise level. The warehouse and a portion of the store are not air-conditioned, so employee must be able to perform the essential functions of this job in both air-conditioned and un-air-conditioned spaces.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Skills Needed for This Position

• DV Knowledge: must have an understanding of domestic violence issues and use empowerment-based practices when interacting with survivors and their children.

• Leadership: able to lead with confidence and minimal supervision and work harmoniously with staff, participants, volunteers, funders and the public.

• Confidentiality: handling sensitive employee and participant information with care

• Communication: able to effectively convey information, ideas and directions to everyone

• Sound Judgment: has high ethical and professional standards and makes good decisions; knows when to seek additional guidance

• Available: May require an immediate response to a text, email or phone message; will require weekday and Saturday hours.

Behavior Expectations:

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook,

We are

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.