911 GIS Technician I

Primary Purpose

The 911 GIS Technician I is responsible for duties associated with the advanced maintenance and the basic quality control of databases that are used for 911 and public safety. The position assists with manipulating the data used for location identification within the 911 system. This position will require the use of GIS as the primary tool for data creation, editing, comparison, maintenance, and quality control. This position assists with gathering, reviewing, and field verifying addressees and change of addresses throughout St. Johns County. This position will use GIS as a principal method to work with and communicate with other departments and agencies regarding 911 and public safety. This position will support the information vital to 911 emergency dispatching, call taking, 911 location identification, and all other public safety functions. This position requires public outreach and effective communication with the vested public of St. Johns County.

Education and Qualification Requirement

Minimum: High School Diploma or Equivalency
Advanced knowledge of ESRI ArcGIS software
Intermediate understanding of the concepts behind data management in a relational database
Proficient with Microsoft Office and Excel
Type 25 WPM accurately
Valid Florida Driver's License
Duties Perform all the duties of a 911 GIS Specialist
Create and manage user accounts and account permissions for 911/GIS third party software applications as needed
Create stand alone and GIS databases specific to the 911 system
Perform data comparison tasks within multiple related databases within GIS
Create and update GIS data on the ArcGIS server
Generate reports and data deliverables in multiple formats using the advanced concepts of data analysis using ArcGIS mapping software to include ArcMap, ArcGIS Pro, Python scripting and ArcGIS Online
Create, maintain, and update the GIS data for third party software applications with the Sheriff's Office
Create GIS data as needed
Produce electronic mapping products using GIS and paper maps using a plotter as needed
Utilize GIS as a tool to research and correct discrepancies with the data in the 911 system
Create and update 911 GIS SOP's
Maintain and test third party software/hardware when needed
Create, maintain, and edit applications
Perform quality control checks on GIS data
Utilize computers/applicable software/office equipment/printers/plotters/scanners/GPS
Job Controls and Complexities Report directly to supervisor
Adhere to laws/agency policy/rules/ regulations/SOP/ procedures, as well as National and State 911 Rules and Regulations
Maintain confidentiality/security of files and information obtained in the course of employment
Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
Provide assistance to citizens, visitors, employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co- workers
Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)
Contacts General Public
Property owners
Property Appraisers Office
Utility Companies
Post Office
County Tax Collectors Office
Other government employees
Voters Registration Office
Title Companies
Telephone Carriers
Grade Classification Occupations which require a combination of basic scientific or technical knowledge and manual skill which can be obtained through specialized post-secondary school education or through equivalent on-the-job training
Physical Environment Field work required
Work is primarily in an office environment under normal amount of stress
Normal business hours apply; however, hours are subject to vary and overtime may be necessary including nights, holidays, and weekends
Contact with public and SJSO personnel
Sit for long periods
See at normal range or with accommodations
Hear at normal level or with accommodations
Speak understandably
Manual dexterity
Ambulate independently
Recognize colors
Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
Occasionally reach above head/kneel/walk/lift/stoop/stand/lift items up to 220 lbs.

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE: 03/22/2024

History: Updated