Host/Hostess

Palm House
US - Florida - Palm Beach
November 11, 2024

Job Overview

A Restaurant Host/Hostess plays a crucial role in delivering an exceptional dining experience by providing attentive, friendly, and professional service to guests. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Host/Hostesses are also expected to have a knowledge of the menu, make recommendations, and address any guest inquiries to ensure smooth service. A successful Restaurant Host/Hostess is personable, efficient, and dedicated to creating a welcoming atmosphere for every guest.

Key Responsibilities:

Guest Interaction:
Greet and seat guests, present menus, and provide detailed information on food and beverage offerings, including daily specials.
Menu Knowledge:
Maintain thorough knowledge of the menu, including ingredients, preparation methods, and beverage pairings, to answer guest questions and make recommendations.
Table Management:
Seat guests in an efficient and welcoming manner. Assist the service team by clearing/resetting tables when needed.
Team Collaboration:
Work closely with kitchen and bar staff to ensure smooth and coordinated service, and assist with other tasks as needed to maintain a well-functioning dining environment
Compliance:
Follow all health and safety regulations, including proper food

Qualifications:

Prior experience as a host/hostess or in the hospitality industry is preferred but not required.
Strong customer service skills with a positive and professional attitude.
Ability to work in a fast-paced environment while managing multiple tasks.
Excellent communication and interpersonal skills.
Ability to stand for extended periods and lift up to 25 pounds.
Knowledge of food safety standards and responsible alcohol service is a plus.
Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Participates in the development and implementation of corrective action plans. Ability to work evenings, weekends, and holidays as needed.

Licenses or Certificates

Ability to obtain any government required licenses or certificates.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance.

(Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)

Read the full job description and apply online on the recuiter's web-site

Host/Hostess

Host/Hostess

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