Director of Special Events

The Colony Hotel
US - Florida - Palm Beach
December 30, 2024
Management

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW: Performs all administrative and service functions necessary to support the Meetings & Special Events office.

ESSENTIALS JOB FUNCTIONS:

Performs all administrative and service functions and provides support necessary in the Sales and Meetings & Special Events departments to achieve revenue goals and guest satisfaction, including but not limited to:

* answer phones and emails,

* respond to inquiries for events and functions, effectively and professionally provide information to clients about the property,

* provide information to clients on various options for food & beverage, services, set-up, rooms, venues and vendors,

* assist with creating, updating, detailing and distributing proposals,

* process catering orders and send menus to clients,

* coordinate tastings to demonstrate execution of client food and preparation requests,

* contact clients to coordinate and finalize event details, assist with scheduling vendors,

* enter information in Delphi, create, update and manage Banquet Event Orders (BEOs),

* distribute BEOs and group documents to all departments,

* provide site tours to clients in the absence of Director of Sales,

* up-sell,

* establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action,

* serve as a liaison between various departments to coordinate event/function details, work with all departments to ensure all catering and food requests are handled properly and thoroughly,

* assist with confirming setup, seating and staffing requirements,

* communicate effectively with the Banquet Manager/Captain to support guest experience and satisfaction,

* greet clients at their events, introduce clients to the Captain/Banquet Manager,

* assist the Captain/Banquet Manager in overseeing events onsite to include supervising set up & staff to ensure a successful execution and that excellent guest service is provided,

* assist with planning, detailing and servicing internal events,

* perform sales and catering office administrative duties, manage filing and supplies,

* provide guest service for all aspects of the business,

* create and maintain catering and sales files with pertinent information,

* participate in after-party assessment meetings,

* update sales and marketing database,

* ensure security, integrity and confidentiality of data,

* maintain a safe and secure working environment,

* perform other duties as assigned.

SECONDARY JOB FUNCTIONS:

* Perform office and administrative duties to assist Sales.

* Monitor supplies and place orders with office supply vendors.

Qualifications

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will process the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or member/guests.

Qualification:

Essential:

* High school graduate.

* Two-year experience as a Catering & Sales or Food & Beverage Coordinator, preferably at a luxury hotel/resort (4-star/5-star hotel).

* Knowledge of various food service styles.

* Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

* Ability to provide legible communication.

* Ability to compute basic mathematical calculations.

* Excellent computer skills with experience with Microsoft Word, Excel, PowerPoint, Delphi and creating BEOs.

Desirable:

* College degree, preferably in Hospitality or Culinary Management

* Previous experience in banquets/catering/F&B in a supervisory role.

* Experience with Micros and RoomKey.

* Certification or previous training in liquor, wine and food service.

* Any previous Culinary training.

* Certification in C.P.R.

* Ability to communicate in a second language, preferably Spanish or Creole.

Skills:

Essentials:

* Excellent customer service skills.

* Ability to ensure hotel's standards, policies and procedures.

* Strong communication skills, both written and verbal

* Ability to prioritize and organize work assignments; ability to successfully handle multiple assignments.

* Ability to focus attention on details.

* Ability to suggestively sell and up-sell services and items.

* Ability to input and access information into Delphi system.

* Ability to ensure security and confidentiality of guest and hotel information.

* Ability to work evenings, weekends and holidays.

Desirable:

* Previous guest relations training.

Read the full job description and apply online on the recuiter's web-site

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