Bilingual English and Spanish Senior Clinical Administrative Coordinator

Optum
US - Florida - Palatka
January 20, 2025

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.  Or, the opposite, not being able to get the answers.  At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.  If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Clinical Administrative Coordinator is responsible for engaging high - risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:
00 AM - 5:
00 PM EST. Our office is located in Palatka, FL. Employees are required to work 2 days onsite and some days from home.

We offer 4 weeks of paid training. The hours of training will be 8:
00 AM - 5:
00 PM EST from Monday - Friday.

If you are within a commutable distance from Palatka, FL, you will have the flexibility to work from home and the office in this hybrid role
• as you take on some tough challenges.

Primary Responsibilities:

Work with a Clinical Care Team to support patient and provider engagement
Work directly with primary care practice to outreach patients to close gaps in care
Engage high - risk patients telephonically to schedule appointments with Clinical Care Team
Utilize multiple technology systems and outreach to provider offices and / or pharmacies as needed to capture pertinent information for patient engagement
Support patients by scheduling PCP appointments on their behalf
Prepare patient cases in workflow management platform for Care Team patient engagement
Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
Communicate with provider offices to problem - solve patient issues and / or facilitate communication between practice staff and Care Team
Notify Care Team of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen
Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
Must be 18 years of age OR older
2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, OR physician's office which includes providing clinical OR administrative assistance
Bilingual fluency in English and Spanish
Computer proficiency, including data entry and utilizing Microsoft Office, Microsoft Outlook, and direct messaging applications (Microsoft Teams, Webex, etc. )
Ability to type and navigate a Windows - based environment simultaneously
Ability to work onsite for 2 days a week in Palatka, FL
Ability to work any of our shift schedules during our normal business hours of 8:
00 AM - 5:
00 PM EST from Monday - Friday

Preferred Qualifications:

Pharmacy Tech, Pharmacy Tech for Insurance Company, OR Medical Assistant
Managed Care experience

Telecommuting Requirements:

Reside within a commutable distance from Palatka, FL
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Able to take initiative and work independently
Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast - paced, dynamic environm.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Sales Consultant - Volusia County, Brevard County, Seminole County, Florida. Asian Speaking

US0022 Sysco Central Florida Inc

US - FL - FL - Daytona Beach
January 20, 2025

Must be bilingual in English and at least one Asian language (i.e. Mandarin, Cantonese, Korean, Taiwanese, Thai, Japanese, etc.) Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now