Human Resources Manager - Resort Operations

Position Summary

A member of the professional staff, this position contributes general knowledge and skill in a discipline area (e. g. , Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc. ) to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks.

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enables business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Expected Contributions

General HR Operations

• Liaise with the HR Coordinator to distribute HR Service Awards.

• Conducts training, when appropriate.

• Ensures attendance by all new hires in the company's onboarding programs.

• Assists in maintaining effective employee communication channels (e. g. , develops communications and assists with regularly scheduled meetings).

• Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation. Escalates to AVP as appropriate.

• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.

• Ensures employee issues are referred to the Department Manager for resolution or escalated to the appropriate HRBP.

• Partners with Loss Prevention to conduct associate accident investigations, as required.

• Communicates performance expectations in accordance with job descriptions for each position.

Project Management

• Performs quantitative and qualitative analysis for HR-related projects.

• Manages/oversees small projects, business processes or parts of larger ones in support of US/USVI HR Operations Team, as assigned.

• Oversee support projects and reporting for the VP, HR Operations, Vacation Ownership.

• Support with US/USVI HR Operations team initiatives as assigned.

Manage Data Administration

• Validate the accuracy of HR data, facilitating both proactive and reactive data clean-up exercises.

• Performs data entry procedures in the following areas and under the direction of the manager: data management, associate and manager self-service, and response to associate questions related to data.

• Supports with on-going reporting requirements and the preparation of material for presentations.

• Performs and facilitates data corrections and assists with coordination and follow-up with ASC/COE.

• Ensures that data is entered, updated and maintained correctly and accurately within the system.

• Performs audits to ensure data is accurate and facilitates appropriate data corrections.

Managing Recruitment and Hiring Process

• Point of contact for Talent Acquisition COE and back up On Boarding Coordinator in the absence of HR Coordinator/Partner.

• Provide Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.

• Provide subject matter expertise to hiring managers on selection procedures.

• Assists with the candidate identification and selection process as required.

• Performs quality control on candidate identification/selection.

Unemployment/Worker's Compensation

• Supports the HR team with timely responses to unemployment claims; reviews provider requests for accuracy and liaise with the Associate Relations team on reallocations and/or queries are required.

• Assist in preparing documentation for hearings, as necessary.

• Prepare and consult with site management representatives for attendance at hearings and attend as necessary.

Managing Legal and Compliance Practices

• Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing associates' files and ensure compliance with the Privacy Act.

• Partner with the ASC Leave Administration team to ensure medical records are maintained in a separate, secure and confidential medical file.

• Audit the I-9 Verification, filing and audit processes, and the issuance of MVW onboarding documentation.

• Audit areas to ensure HR related compliance posters are current and visible.

Candidate Profile

Education

• High school diploma or GED; 3 years of experience in the human resources, management operations, or related professional area. Masters-level qualification in these areas an advantage.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; at least 1 year of experience in the human resources, management operations, or related professional area.

Experience

• Proven experience managing small- to medium-sized projects from initial concept to implementation required; a minimum of one year preferred.

• Experience sourcing and using data to build PowerPoint Presentations and Excel Analysis and reporting required.

• Experience managing electronic record-keeping or archiving systems on SharePoint an advantage.

Skills & Attributes

• Is a team player but with the ability to perform independently under limited supervision.

• Proactive, results-oriented and service-oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.

• Minimum of an intermediate level of proficiency in the Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint skills) required. Access, Planner, Forms an advantage.

• Data entry skills required.

• Outstanding verbal and written communication skills with ability to effectively address all levels of the organization.

• Proven ability to write business-level communications.

• Able to maintain a detail-oriented approach to work.

• Able to work in a deadline-driven environment to meet objectives of assignments.

• Develops and maintains effective relationships with a broad group of stakeholders.

• Keen problem-solving skills; analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes .