Customer Service Manager

Purestar Group
US - Florida - Orlando
November 2, 2024
Customer Services

We are looking for an experienced Customer Service Manager to be part of the Hotelier/Purestar Group in Orlando, FL!

Here are some of the benefits our employees enjoy for their contributions to our success:

Medical, Drug & Vision and Dental coverage for employees.

Group Life Insurance

Health and Dependent Care Flexible Spending Accounts

Paid Time Off

401(K) with Company Match

Tuition Reimbursement Program

Career advancement within the company

Various incentive programs

POSITION SUMMARY:
Responsible for managing customer queries and complaints, while actively seeking out and engaging with new customer prospects and providing exceptional service. Including but not limited to processing orders, contract modifications and be the liaison with Operations.

MAJOR JOB RESPONSIBILITIES:
Managing Customer Service Representatives - routes, quality, service
Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints
Communicate and track any service or quality issues and feedback; anticipate customer needs
Responsible for consistent communication touchpoints; in-person, phone or email
Able to provide full presentations in field and at service meetings
Inform GM of any problematic situations
Ensures compliance with company policies and procedures
Ensure a safe working environment
Provide reporting information and support on internal service calls to leadership
Perform other duties as required.

EEO/AA Statement

PureStar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

QUALIFICATIONS AND MINIMUM REQUIREMENTS:
Must possess a valid Driver's License;
Position requires High School diploma or equivalent;
Must be able to work independently and follow instructions;
Bilingual is a plus;
Exceptional written and verbal communication skills.
Comprehensive mathematical skills, familiar with financial controls
Exceptional customer service
Strong work ethic, organized, attention to detail
Strong safety awareness;
Computer literate;
Flexible time

Computer / Technical Skills / Job Specific Skills:

Computer literate, able to understand and work with basic math, extensive knowledge of department processes, highly independent worker, self-motivated individual with a sense of urgency and must have reliable transportation.

Work Hours:

Weekdays; may include working on the weekends or during Holidays for vendor relations or as business needs.

This is an exempt position, and this job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Physical/Mental Requirements:
Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.
Must have the manual dexterity to operate a computer and other necessary office/production equipment.
Must be able to sit for extended periods of time.
May be required to bend, reach and lift up to 15 lbs.

Safety

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
Follow all lawful employer safety and health rules.
Wear and / or use Personal Protective Equipment, when and how instructed.
Report hazardous conditions to management.
Report any job-related injury or illness to management and seek treatment promptly.
Other duties as requested.

LET'S CREATE A POSITIVE EXPERIENCE. TOGETHER!

As a service-driven culture, our commitment to excellence extends beyond providing amazing customer service to our hospitality partners. From community outreach, diversity and inclusion initiatives, to investments designed to support conservation and sustainability our community and environmental stewardship is evident.

If working for a company that emphasizes diversity, environmental consciousness and making a positive impact every day is in line with your career goals, we'd love to have you on our TEAM! PureStar reserves the right to make changes to this job description whenever necessary.

Read the full job description and apply online on the recuiter's web-site

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