Assistant Attractions Manager

Crayola Experience
US - Florida - Orlando
January 5, 2025

Assistant Attractions Manager, Full-Time, Orlando FL. GENERAL SUMMARY:

Supports manager in providing leadership to the Crayola Experience Attractions department to deliver a high-quality guest experience while meeting all financial and operational requirements.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Accountable for CE financial performance - attendance, revenue and EBIT.
Supports the Attractions Manager in the management of Attractions budget/cost center. Monitors inventory of attractions supplies and develops recommended supply orders.
Responsible for delivering a high quality, safe quest experience - a minimum of 95% guest satisfaction rating.
- Monitors daily operations of each attraction and adapts staffing/operational plans as required to deliver best guest experience.
- Handles any guest relation issues as they arise.
Supports the Attraction Manager in managing the Attraction staff, in some locations this may include Maintenance and Custodial Staff.
- Provides on-boarding and remedial training to all Attractions staff, as needed.
- Recommend daily staff schedules and rotations for approval by Attraction Manager
- In conjunction with the Attractions Manager, supervises all Attractions staff on duty.
- Provides required direction, coaching and disciplinary action, as needed.
- Provides input into performance review evaluations for staff.
- Approve time records in Kronos.
Responsible for equipment inspections and audits to ensure optimal working condition.
- Communicates any issues to other departments.
- Works with 3rd party equipment vendor for equipment, troubleshoot issues as they arise.
Manages and oversees special events, birthday parties, teacher workshops.
Participates in the Manager on Duty rotation. While on duty, assumes management responsibility across all department in the facility.
Participate in job fairs and interviewing candidates, recommends candidates to hire.
Provides input on any Attractions department policies and operational decisions.
Provide leadership support in other departments as required by the business.

JOB SPECIFICATIONS:

Minimum 1-year supervisory experience preferred.
3 years' experience in retail, guest services, or general business environment. Prior experience in guest service center or family attraction preferred.
Strong supervisory skills to manage a large team of mostly part-time employees preferred.
Strong ability to engage guests, children and families in an upbeat, positive manner. Prior experience working with children preferred.
Demonstrated ability to multitask and make quick decisions. Ability to respond to a situation at hand while maintaining required guest service and programming criteria/policies.
Must have a good command of the English language, both written and verbal.
Strong collaboration skills to effectively work across CE department.
Must be able to work weekends, evenings and holidays.

PHYSICAL CONDITIONS:

The physical demands described here represent what must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move at least 40 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

WHY CRAYOLA?

Kid Inspired Culture
Free Admission to Crayola Experience for Employees
Community Volunteerism Opportunities
Annual Bonus Potential for all Full-Time Employees
Company Matched 401k & Employee Value Sharing Plan
Comprehensive Healthcare Benefits for Eligible Employees
Education Assistance Program
Wellness Programs
Employee Resource Groups
Generous Product Discounts Onsite & Online
Company Sponsored Employee Events
Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Diversity & Inclusion at CrayolaWe will cultivate diversity and create a culture of inclusion for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee is able to be their very best. Learn more about Crayola's Diversity and Inclusion strategy:

/ crayola. com/about-us/diversity-and-inclusion. aspx

Green is our favorite color!Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows:

/ crayola. com/about-us/sustainability. aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please. Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Read the full job description and apply online on the recuiter's web-site

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