Front Desk Supervisor - DoubleTree by Hilton Ocean Point Resort

Colwen Hotels
US - Florida - North Miami Beach
October 27, 2024
Hospitality

DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels property is seeking an engaging, friendly and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the ability to train and grow our associates.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

Assist in the interviewing and strong performance supervision of front office associates.
Ongoing review of staff to ensure adherence to established policies and procedures
Process check-in and check-out, verify billing, create reservations, and process special requests
Knowledge of hotel property, local attractions to assist guests.
Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
Compliance with Federal & State Labor laws
Ensure that all complaints regarding service and/or accommodations are investigated and resolves
Monitor budgets and payroll records and review financial transactions to ensure appropriateness
Ongoing analysis of processes for continuous improvement/efficiency
Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional guest service and associate satisfaction
Maintain STRICT key controls and safety and security standards.
Other duties as assigned

Requirements:

Two-year college degree or equivalent hospitality experience
Previous Hilton and OnQ experience highly desirable
Strong Leader of people
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Excellent verbal and written communication skills
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends, and holidays

We've got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Complimentary Parking for All Team Members
Transportation Perks for Full Time Team Members

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Read the full job description and apply online on the recuiter's web-site

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