Customer Service Representative

Teleperformance USA
US - Florida - Pompano Beach
November 19, 2024

Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

We have more than 500,000 inspired and passionate people speaking more than 300 languages, allowing us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Teleperformance and You

We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

You will become a key contributor in making that happen, working in a collaborative and engaging environment with people from all walks of life.

As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

We're looking for fearless people who are inspired to deliver only the best in all that we do.

High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills

Be Part of Our TP Family

We provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Read the full job description and apply online on the recuiter's web-site

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