Senior Analyst, IT Product Construction

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The Royal Caribbean Group's Information Technology Team has an exciting career opportunity for a full time Senior Analyst, IT Product Construction reporting to the Director, IT Product Construction.

This position will work on-site in Miramar, Florida. Position Summary

The Senior Analyst, IT Product Construction, Destination Design coordinates design requirements and specifications for IT Construction projects for Royal Caribbean Group's Destination Product. The Senior Analyst in IT for Product Design plays a pivotal role in bridging technology, design, and business requirements together. They ensure that the overall product designs align with business goals, user needs, and technical feasibility while providing insights and expertise to optimize the design process and building out scope/requirements and budgetary costs for the execution team to deliver against. They will also assist in the evaluation of changing scope and aligning the needs of the project design requirements with the relative IT and construction disciplines within Royal Caribbean.

The role works with the product teams on IT strategies and initiatives that align with the overall business objectives. Support the execution team with creation of project documentation, industry research, reporting/analytics, performance monitoring, project logistics, testing, and general coordination of site capability requirements.

Work with product teams by ensuring they have a clear understanding of the product objectives and priority, and helping the IT teams translate the product concepts into user stories, epics and other appropriate design deliverables for execution (e. g. , project briefs, scope/requirement documents, guest prioritized needs, infrastructure development etc. ).

Key Responsibilities

Technical Analysis and Support
• Collaborate with product managers, designers, and architects to analyze technical feasibility of product designs and features.
• Evaluate system requirements, identify potential risks, and propose solutions to ensure seamless implementation.
• Act as a subject matter expert for IT systems and digital tools used in product design.

Data-Driven Decision-Making
• Utilize analytics tools to gather and interpret user data to inform product design decisions.
• Provide insights into user behavior, system performance, and feature adoption to improve product usability and efficiency.
• Monitor key performance indicators (KPIs) and recommend changes to meet design objectives.

Stakeholder Collaboration
• Serve as a liaison between IT teams and design teams to align on project timelines, requirements, and deliverables.
• Communicate technical constraints and opportunities to non-technical stakeholders in a clear and concise manner.
• Support cross-functional workshops and design reviews to co-create solutions.

Process Improvement
• Identify opportunities to enhance the product development lifecycle through automation, tools, or methodologies.
• Establish best practices for integrating IT and design processes.
• Support the implementation of Agile methodologies for rapid prototyping and iteration.

Technical Documentation and Reporting
• Develop and maintain technical documentation, including system workflows, technical specifications, and data models.
• Generate reports for stakeholders to track progress and identify improvement areas.

Qualifications and Education

• Experience: 5+ years of professional experience working in the IT or hospitality industry.

• Experience with technical, user, and business issues in a fast-paced hospitality organization.

• Exceptional verbal and written communication and project leadership skills, including an ability to communicate/influence at an executive level.

• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3+ years of product management preferred.

• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.

• Experience with technical, user, and business issues in a fast-paced online organization.

• Experience creating key requirement documentations and project artifacts.

• Outstanding verbal and written communication and analytical skills, including an ability to communicate and influence at an executive level.

• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.

• Experience in executing heavy IT infrastructure projects in a construction environment.

• Support Subject Matter Leads, Program and Project Managers and Business/Project Analysts within portfolio with delivery and reviews to confirm adherence to Delivery Team methodology.

• Support product integration within RCG sites and asset with insight contributions from within, and across, portfolio activities.

• Works closely with Product teams, Site Architects and Construction partners to develop and document delivery goals and execution strategies related to the project scope.

• Certifications: PMP, PRINCE2, or other relevant project management certifications are preferred.

• Create estimates for programs/projects under supervision of Manager

• Acts as a steward of the company in ensuring that program/project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized

• Solid understanding of accounting rules for expense and capital activities

• Ensures efficient utilization of staff and non-labor resources

• Solid understanding of IT estimation process and lead large/complex estimati.