Multinational Issuing Office Specialist

American International Group
US - Florida - Miami
January 15, 2025

Multinational Issuing Office Specialist Join us as a Multinational Issuing Office Specialist to grow your career at the forefront of multinational insurance.
Make your mark in Multinational
AIG's Multinational business provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant, and seamless solutions that support our clients' risk management objectives.
Role Summary
Represents AIG from a local level on all aspects of in-country insurance regulations and market practices applied to Multinational Programs. Internal facing regulatory Subject Matter Expert and manages servicing for local policies involving higher complexities.
How you will create an impact:
Manage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements/Key Performance Indicators.
Train and manage support team on outsourced activities related servicing of clients with higher degree of complexity.
Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.
Participate in cross marketing efforts to sell non-Controlled Master Program (CMP) products at a local level.
Proactively provide intelligence/information to Producing offices with respect to local market changes and trends.
Subject matter expert that liaises with Producing Office underwriter and engages with local Product and/or Legal teams.
Monitor and escalate service issues and assist the Producing Office with local policy deal architecture for Complex Risk Transfer/non-conventional insurance programs.
Develop and maintain a close working relationship with assigned clients and brokers.
Manage the local servicing relationship for assigned accounts ensuring timely and quality service.
Plan/Attend regular or ad-hoc Client/Broker meetings.
Perform renewal planning to agreed strategies.
Work with management to identify and implement ways to improve work processes.
Contribute to the training and development of Issuing Office and Shared Services staff.
Provide input and guidance to new system developments/upgrades.
Provide legal and market practice advice to Producing Offices.
Ability to promote & articulate Multinational Value Proposition and network externally.
Act as trouble shooter for complex accounts.
What you'll need to succeed:
5+ years insurance experience, preferably client servicing (broker or company).
Experience handling large captive programs and Multinational corporations.
Experience in non-conventional insurance programs/captive reinsurance.
Excellent knowledge of in country commercial insurance products and market practices.
Process oriented/Strong administration skills.
Computer literacy required: IT packages, MS Outlook, Excel, Word.
Strong written & verbal communication and interpersonal skills.
Ability to work on own initiative.
Good time management skills.
Client focused with significant experience of dealing with senior client personnel.
Ability to motivate others to achieve common goal.
Must demonstrate a high level of proficiency in the following skills:
Analytical
Customer service
Interpersonal skills
Negotiation
Ready to step up to new challenges? We would love to hear from you.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package focused on your health, wellbeing, and financial security.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.
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Read the full job description and apply online on the recuiter's web-site

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