Infrastructure & Operations Engineer II

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary

Responsible for building, managing, monitoring and operating DLA Pipers infrastructure systems and environments. These environments support the Firm's applications and are key to the Firm's security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department are the supporting services that enable the delivery of customer-facing IT services.

Location

This position can be remote. Candidates may be required on occasion to visit the local office when/if needed.

Responsibilities

• Builds, manages, monitors, secures and operates the firms infrastructure systems and environments.

• Ensures that the systems for the firm, to include global integration points and Cloud systems are available and functioning properly at all times.

• Performs hands-on configuration.

• Creates and maintains system documentation.

• Participates and/or leads disaster recovery planning, implementation, testing and validation.

• Participates in vendor relationships.

• Performs daily monitoring and support of the Firm's systems, applications and ensuring availability and stability of systems.

• Participates in a 24x7 on-call rotation.

• Performs daily monitoring and required maintenance to keep systems highly available, highly stable and always performing optimally.

• Proactively identifies needs for improvements, capacity changes and upgrades.

• Plans and implements upgrades and patches to stay on current versions.

• Resolves escalated cases from other Engineers and Helpdesk. Performs fault resolution and root-cause diagnosis.

• Other duties as assigned.

Desired Skills

Must have senior technical skills in order to provide interpretation and communication/negotiation between technical resources to ensure that requirements are gathered and defined precisely and to plan for effective and timely implementation. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.

• Entra or Azure experience (Single Sign On, SCIM, app registration, service principals, manage privileged roles)

• Active Directory (domain controllers, backup & recovery management, synchronization)

• Access management (Cyberark, account provisioning, Active Roles, Exchange, distribution & security groups)

• Scripting and automation (Powershell, Keyfactor, certificate management)

• Device and data security (Microsoft Defender, Crowdstrike, Bitlocker, EDR, Purview)

Minimum Education

• High School Diploma or GED

Preferred Education

• Bachelor's Degree in computer Science, Information Technology or related field

Minimum Years of Experience

• 5 years experience with Active Directory, computer storage and networking.

• Excellent scripting skills.

• Must have a detailed technical knowledge of infrastructure products with experience in security configuration.

• Experience must include understanding performance, security and application requirements and ability to design appropriate solutions.

• In depth knowledge of Microsoft Entra ID , DNS, WINs, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.

• Experience with Unified Communications and Collaboration technologies.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

• Provide timely, accurate, and quality work product;

• Successfully meet deadlines, expectations, and perform work duties as required;

• Foster positive work relationships;

• Comply with all firm policies and practices;

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

• Remote / Work-from-home

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

*Application Process *   

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact ***. Please add *** to your list of safe senders.  

*Accommodation  *

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact *** .  

Agency applications will not be considered.