Mortgage Underwriter Trainer

Mphasis
US - Florida - Maitland
January 25, 2025
Real Estate

Job description

Position Overview:

The role of the Process and Domain Trainer requires training professionals with the qualifications and experience to successfully train new and existing Digital Risk associates in policies, procedures, and work related functions.

Essential Job Functions:

Has strong verbal and written communication skills

Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

Must be able to coordinate multiple and changing priorities with a flexible attitude

Possess the ability to deliver clear and consistent training materials

Must be flexible and able to thrive in a fast paced environment

Maintain awareness of mortgage training needs through close partnerships and frequent communication with Operations management and staff

Serve as Subject Matter Expert as needed

Support the credibility and professionalism of the Learning and Development department by carefully proofreading documents to ensure accuracy and quality of content

Ensure the functionality and effectiveness of equipment, adequacy of supplies, and professional appearance of training facilities

Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation

Promote professionalism at all times

Must be able to arrive at work on time, work on site or off site if required and have regular work attendance

Provide feedback to managers regarding the effectiveness and success of the various training programs

Travel to alternate work locations assessing needs and training as necessary

Set expectations and tone, while motivating new and existing employees in and out of the classroom environment

Maintain proficiency in creating and delivering training materials and information in a variety of media, whether in person face-to-face, or virtually instructor led

Must be able to interact with Learning and Development department peers and managers on a daily basis

Must be well-organized and possess a high degree of attention to detail

Must be a self-starter who is comfortable working in an ambiguous environment

Must be a collaborative team player, willing to learn new skills quickly and develop innovative approaches

Reviews work performed by others and provides recommendations for improvement

Requirements:

Has a passion and enthusiasm for teaching

Mortgage Loan Fulfillment Knowledge

Proficient in MS Office Products (Excel, Word, Power Point, Outlook, Teams)

Well versed in adult learning theories and classroom methodologies

Strong experience managing and training associates in a virtual classroom environment

Experience in mortgage or financial industries

Training Certification and/or Teaching Experience/License a plus

Flexibility to travel to other Digital Risk sites as business need requires

A work product and/or demonstration may be required

Participate in the creation and development of new training materials and ideas as needed

Provide status updates to Training Manager on class progression as expectations dictate

Maintain proficiency in creating and delivering training materials and information in a variety of media, including computer based, web based and classroom

Ensure all participants attendance and results are recorded, obtain and evaluate surveys/feedback from class participants and their managers

Maintains an engaging and energetic demeanor while training

Read the full job description and apply online on the recuiter's web-site

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