Pharmacy Technician

Actalent
US - Florida - Longwood
January 5, 2025

Job Title: Pharmacy Technician (Call-Center)

We are hiring Registered Pharmacy Technicians for our call-center. The role involves handling a high volume of inbound phone calls and various duties related to the receipt, review, and verification of patients' prescriptions. Responsibilities include prepping and scanning documents, verifying patient data, and submitting prescription orders into the pharmacy data system. The technician must verify HIPAA information and maintain confidentiality when speaking to patients and providers. Active listening, confirmation, clarification, and diffusing upset patients or providers are crucial. Collaboration with pharmacists and pharmacy teams is essential to meet patient and provider needs in a timely manner.

Responsibilities

Handle a high volume of inbound phone calls.
Receive, review, and verify patients' prescriptions.
Prep and scan documents, verify patient data, and submit prescription orders into the pharmacy data system.
Verify HIPAA information and maintain confidentiality.
Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.
Work closely with pharmacists and pharmacy teams.
Coordinate with call center Hub program(s) as applicable.
Coordinate the order and enter prescriptions based on their degrees of urgency.
Maintain professionalism and document within processing systems based on policies and procedures.
Efficiently enter data and information into the pharmacy processing system.
Prioritize and organize work to meet agreed-upon deadlines.
Enter prescription orders accurately and efficiently.
Comply with applicable laws, regulations, and policies.

Essential Skills

Data entry
Pharmacy technician license
Registered Pharmacy Technician (RPHT)
Strong computer skills
Microsoft Office Suite proficiency
Prescription knowledge
Customer service experience
Retail pharmacy experience
Call center experience
Dosing and dosage knowledge
Reliable

Additional Skills & Qualifications

1-2 years of retail pharmacy work experience
Experience with non-commercial pharmacy
Strong time management and organizational skills
Adaptability and flexibility
Efficient typing skills
High School Diploma or GED
Florida Board of Pharmacy Registered Pharmacy Technician license
Proficiency in using email programs, instant messaging communications, and all Microsoft Office programs
Ability to work in a high-paced environment with attention to detail
Moderate level of knowledge and skills in own function
Ability to solve routine problems independently
Multitasking and handling multiple requests simultaneously
Ability to sit, stand, and use computer screens for extended periods
Dexterity in navigating multiple computer programs

Work Environment

This position is onsite in Lake Mary, FL. Equipment including a laptop and headset will be provided.

Pay and Benefits

The pay range for this position is $21.00 - $23.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Longwood,FL.

Application Deadline

This position will be accepting applications until Jan 21, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email *** (%***) for other accommodation options.

Read the full job description and apply online on the recuiter's web-site

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