RP Funding Center Support Staff

RP Funding Center Support Staff

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RP Funding Center Support Staff

Salary

$15. 00 Hourly

Location

Lakeland, FL

Job Type

Part Time Temporary

Job Number

820005-2025a

Department

RP Funding Center

Division

RPFC PT Event Staff Grp 2 0506100000

Opening Date

11/18/2024

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

NA

• Description

• Benefits

• Questions

GENERAL DESCRIPTION OF CLASS

This position assists in various functions in support of the RP Funding Center's operations and customer experience. An employee in this classification works directly under the supervision of the Event Staff Supervisor and/or the Manager of Guest Services, Parking, and Security. Several positions are open - Usher, Ticket Taker, Security, Parking Lot Patrol, and Parking Cashier. These positions are responsible for work involving monitoring access to and exiting the facility, securing restricted areas, directing guests to proper entrances and seating areas, monitoring non-ticketed events, monitoring guests' safety, maintaining building safety standards, maintaining crowd control, guarding valuables and money, giving directions, adhering to building policies and specific event requirements. Work is carried out through verbal and written instructions. An applicant can work in one or more of these roles.

This is a part time temporary position.

Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

ESSENTIAL FUNCTIONS

Ticket Taker

• Ensures that each guest attempting to enter the facility has a ticket for that event.

• Provides general and event-specific information effectively to the public

• Directs traffic flow to designated areas.

• Observes and reports suspicious behavior or activities in the interior and exterior of facility.

• Maintains crowd control and is alert to potential disturbances for prevention measures.

• Handles problems and guest complaints in a calm, professional, courteous, and timely manner.

• Diffuses volatile situations quickly per RP Funding Center policies and directs others to the appropriate supervisor.

• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.

• Follows the established dress and behavior codes.

• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.

• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.

• May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.

• Position designated as Mission Critical by Department Director.

Usher

• Provides special direction of information to guests regarding handicapped seating, procedures for lost and found articles, restroom locations, and specific event information as instructed regarding assigned events.

• Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by assigned area.

• Monitors crowds for adherence to building safety standards, smoking, cameras, food and beverage policies, and specific event requirements.

• Monitors assigned areas for accidents and unsafe conditions and reports same to supervisor immediately to ensure maximum guest enjoyment and safety.

• Provides general and event-specific information effectively to the public

• Directs traffic flow to designated areas.

• Observes and reports suspicious behavior or activities in the interior and exterior of facility.

• Maintains crowd control and is alert to potential disturbances for prevention measures.

• Handles problems and guest complaints in a calm, professional, courteous, and timely manner.

• Diffuses volatile situations quickly per RP Funding Center policies and directs others to the appropriate supervisor.

• Monitors non-ticketed events and performs duties as event requirements dictate.

• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.

• Follows the established dress and behavior codes.

• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.

• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.

• May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.

• Position designated as Mission Critical by Department Director.

Security

• Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by assigned area.

• Monitors crowds for adherence to building safety standards, smoking, cameras, food and beverage policies, and specific event requirements.

• Monitors assigned areas for accidents and unsafe conditions and reports same to supervisor immediately to ensure maximum guest enjoyment and safety.

• Provides general and event-specific information effectively to the public

• Directs traffic flow to designated areas.

• Inspects entrances and exits, restricted areas, and outside building areas.

• Observes and reports suspicious behavior or activities in the interior and exterior of facility.

• Maintains crowd control and is alert to potential disturbances for prevention measures.

• Handles problems and guest complaints in a calm, professional, courteous, and timely manner.

• Diffuses volatile situations quickly per RP Funding Center policies and directs others to appropriate supervisor.

• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.

• Monitors non-ticketed events and performs duties as event requirements dictate.

• Follows the established dress and behavior codes.

• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.

• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.

• May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.

• Position designated as Mission Critical by Department Director.

Parking Lot Patrol

• Provides general and event-specific information effectively to the public

• Directs traffic flow to designated areas.


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