Computer Applications Analyst - Parks & Rec

Computer Applications Analyst - Parks & Rec

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Computer Applications Analyst - Parks & Rec

Salary

$65,803. 84 - $98,706. 29 Annually

Location

Lakeland, FL

Job Type

Full Time Regular

Job Number

2033-33

Department

Parks, Recreation & Cultural Arts

Division

Recreation Administration 0905000000

Opening Date

10/25/2024

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

NA

+ Description

+ Benefits

+ Questions

GENERAL DESCRIPTION OF CLASS

This is a highly technical position responsible for specialized computer applications in support of the function of the department's goals and objectives. The performance of essential functions of the position requires a background closely related to the functional responsibilities of the department combined with the technical dimensions associated with computerized information systems. Work activities involve contact with the public, City officials, and employees.

ESSENTIAL FUNCTIONS

+ Plans and organizes data systems management functions to support the organizational mission utilizing functional literacy and technical expertise.

+ Learns the supported computer applications specific to the departmental area, including understanding their interrelationship and dependencies.

+ Works with vendors to maintain and support these applications, perform upgrades, and implement new features as released.

+ Identifies and considers both the business and the technical needs of customers to provide quality solutions that meet the user's needs.

+ Configures, executes, tests, and implements the solution.

+ Ensures that solutions implemented align with the supported specific departmental mission.

+ Configures computer applications to achieve desired results.

+ Determines facility, equipment, and supply requirements for data systems activities to facilitate analysis, reports, forecasts, estimates, computations, records maintenance, and department operational needs.

+ Maintains necessary records and prepares reports and documentation.

+ Coordinates systems actions and plans with user agencies to ensure integrated programs.

+ Develops relationships with business units, external consultants, and vendors.

+ Interprets laws, rules, regulations, policies, and procedures as they affect the organizational mission.

+ Identifies requirements, determines appropriate courses of action, and organizes data to prepare reports supporting existing or proposed policies and ordinances.

+ Performs top-level troubleshooting of technical issues related to application functionality.

+ Tracks and follows issues through to resolution; communicates to all stakeholders.

+ Develops computerized solutions to business and operating needs of user departments using desktop spreadsheet, database, and word processor systems.

+ Assists in implementing, supporting, and maintaining new computer software packages.

+ Manage application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management.

+ Tests, analyzes, and maintains assigned computer applications.

+ May be required to work alternate hours as necessary for the efficient operation of the department.

+ May require 24/7 availability in support of Mission Critical applications.

+ Position is designated as Mission Critical.

ADDITIONAL FUNCTIONS:

+ May formulate policies for the department utilizing City requirements and sound research procedures; prepares correspondence and maintains detailed documentation of actions.

+ Develops and maintains troubleshooting, solution processes, and procedure documentation to build an enhanced knowledge base.

+ Provides individualized training to others using computer-based information retrieval and processing.

+ Supervises subordinate employees as directed.

+ Position may be required to attend meetings and visit job sites other than the primary work location.

+ Performs related work as required.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

+ Bachelor's degree from an accredited college or university in Business, Finance, Human Resources, or a field related to the essential duties of the position or function of the department.

+ Three (3) years of experience in the general field for which the organization of assignment is responsible.

An equivalent combination of education, training, and experience which provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

SPECIAL REQUIREMENTS:

+ Three (3) years of experience in performing the following functions is highly desirable:

+ Preparing and maintaining data using electronic systems.

+ Developing data collection and reporting programs.

+ Analyzing and auditing automated data reports.

+ Supervisory experience.

+ Must possess and maintain a valid driver's license.

+ Must maintain a valid telephone number.

+ May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.

KNOWLEDGE, SKILLS, ABILITIES

+ Knowledge of standard office practices and procedures.

+ Knowledge and ability to apply various computer software programs, including word processing and spreadsheets; Microsoft Office Suite, Visio, and MS Project preferred.

+ Knowledge of relational databases and SQL Querying for computer applications specific to the employing department.

+ Skill in operating micro-computer equipment.

+ Excellent customer service skills.

+ Excellent English oral and written communication skills.

+ Ability to plan, organize and coordinate the efforts of one or more employees in completing specified projects with little supervision.

+ Ability to work both independently and in a team-oriented and collaborative environment.

+ Ability to perform in a functional capacity concerning the employing department.

+ Ability to learn the operation of the employing department and its functions.

+ Ability to communicate effectively, both verbally and in writing, with employees and the public.

+ Ability to communicate effectively with business users and technical staff.

+ Ability to interact and maintain effective relationships with supervisors and other employees to accomplish the required tasks.

+ Ability to interpret business and technical needs to provide quality solutions that meet the user needs and ensure that solutions implemented align with the supported specific departmental mission.

+ Ability to conduct department activities with competence, initiative, and professionalism.

+ Ability to work within the principles, practices, and project management techniques.

+ Ability to apply knowledge of computerized capabilities and processes to implement new vendor-supplied software packages.

+ Interest and ability to learn new applications and related capabilities as required. <.