Night Auditor Manager

The Night Manager is responsible for ensuring the operation of the Security Department and Night Audit in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company. Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure Highgate and Hotel policies and procedures are followed and to prevent fraud.

• Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel's SOP's.
• Review Activity Reports of all security shifts daily.
• Complete incident reports and ensure that they are written in a clear and concise manner.
• Efficiently relay all information involved in emergency situations to designated management.
• Assist outside agencies with all communication needs.
• Assist in supervising and reviewing investigations.
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
• Be an active member of the Safety Committee.
• Monitor and assist with procedures for Lost and Found items.
• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
• Know Innkeeper's Laws and ensure the hotel's compliance.
• Know and ensure compliance with the Loss Prevention SOP's.
• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
• Maintain the Emergency response Kit.
• Assist the Human Resources Department with conducting quarterly locker room audits.
• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel's SOP's.
• Develop employee morale and ensure training of Security and night audit personnel.
• Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.
• Ensure sign off of all Service Standards by Position for Security staff.
• Carry a pager or radio at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Establish and maintain key control system.
• Maintain required pars of all Security office and stationary supplies.
• Perform guest and employee escorts as required.
• Conduct bag and package inspections.
• Conduct daily key audits and follow up on any discrepancies.
• Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
• Review Security log book and Guest Request log on a daily basis.
• Complete the Security Report as required by Southernmost Beach Resort.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Monitor and ensure the use of the employee entrance.
• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Clerk including express checkouts.
• Review Reservations log book and Guest Request log on a daily basis.

• Education and Experience:

• A 4-year hospitality college degree and at least 2 years of related experience.
• Previous supervisory experience preferred.
• Must be proficient in Windows and company approved spreadsheets and word processing.

• Physical Requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• General Qualifications:

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Assist the Night Audit as requested.
• Assist PBX in taking and placing wake-up calls, as needed.
• Perform the duties of a bell person as requested.
• Perform other duties as requested by management.

• TN Visa provided
• Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI
• Flight from home city to USA
• 401(k)
• 10 Days of vacations after 1 year
• Insurance Provided