Sr. Director of Facilities

Pet Paradise Resort
US - Florida - Jacksonville
November 16, 2024
Management

Description

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.
Dog boarding is just the start of what we do! The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and canine training.
Working for the care of our four-legged guests is truly rewardingand the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics.
Located in eleven states with more than 65 locations in operation or under development, Pet Paradise continues to expand in the United States.
Pet Paradise is actively seeking a Sr.
Director of Facilities to oversee the maintenance operations across multiple pet boarding and day camp facilities.
This role ensures all locations are safe, well-maintained, and compliant with industry standards and regulations.
The Sr.
Director of Facilities will develop and implement maintenance policies, manage regional maintenance teams, and coordinate with site managers to support daily operations.
Essential Functions of the Sr.
Director of Facilities:

Provides strategic direction for the facility management department in support of overall company goals.
Leads the facility management program and supervises the regional facility managers (RFMs) and their technicians.
Develops and ensures implementation of a comprehensive facility management program to ensure safe and functional resorts and adherence to our brand offering.
Oversees the implementation and maintenance of the facility management work order system (Service Channel) to ensure timely, quality repairs and resort staff satisfaction.
Establishes and ensures achievement of department KPIs including work order execution, quality, customer satisfaction and operating and cap-ex budgets.
Conducts regularly scheduled facility meetings with team leadership to ensure department goals are achieved relative to safety, quality, timeliness, cost, and customer satisfaction.
Works with finance and operations in developing comprehensive maintenance and cap ex budgets in compliance with budgetary guidelines.
Ensures adherence to safety and fire protection and prevention programs, including safety inspection tours of the facility and implementation of corrective actions, as necessary.
Reviews the department's policies and procedure manuals for revisions and makes recommendations to the COO.
Participates in surveys/inspections by external agencies such as Fire Marshall, Insurance Risk Managers and the like.
Negotiates and oversees all services performed by outside contractors, vendors, and suppliers for fulfillment of maintenance and repairs.
Plans and implements quarterly internal customer satisfaction surveys to identify and correct issues and/or improvement of services.
Collaborates with Real Estate Development during new resort and renovation project turnover and special projects.
Oversees all department labor, equipment, and material cost and scheduling.
Evaluates performance of direct reports on an annual basis.
Ensures resort compliance with state, federal, and other regulatory agencies.

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.

Strong leadership and team management skills, with the ability to motivate and mentor staff.
High attention to detail and a commitment to maintaining high standards of quality and safety.
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and external partners.
Robust organizational skills and the capacity to prioritize and manage multiple projects simultaneously.
Strong analytical, problem-solving, and project management skills.
Availability to travel up to 50% of the time, as required by the role.
Must be based in Florida, preferably Jacksonville, or willing to relocate there.

Education/Experience:

Bachelor's degree in Facilities Management, Engineering, Architecture, Business Administration, or a related field.
Must have, as a minimum, ten (10) years' experience in a Director of Facility level or higher role with a multi-unit operation/company.
Must have comprehensive knowledge of facility building systems, including mechanical, electrical, plumbing, infrastructure, and grounds.
Must be knowledgeable in working with work order management systems, e.g.
Service Channel.
Must have the ability to interpret blueprints and be well versed in building codes and safety regulations.
Must have an understanding of OSHA regulations, ADA compliance, and other relevant safety and accessibility standards.

Perks & Benefits:

Complimentary Pet Day Camp Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health, Dental and Vision Insurance

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

Read the full job description and apply online on the recuiter's web-site

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