Operations Manager

MPW Industrial Services
US - Florida - Jacksonville
November 16, 2024
Management

This position is responsible for planning, organizing, coordinating and control of specific site operations. This position will be accountable for delivering and maintaining high standards of customer service both sales efforts and business operations.

ESSENTIAL FUNCTIONS:

1. Ensures on site customer relations.

2. Estimates and bids specific jobs under the direction of the branch manager.

3. Implements procedural techniques, oversees labor and material requirements.

4. Conducts safety meetings, assuring proper procedures are followed.

5. Accounts for and/or oversees the work order process, driving the branch billing and payroll functions.

6. Responsible for branch inventory levels.

7. Available, on call, responding in almost any emergency situation.

8. Oversees job site supervisory personnel sometime acting as a supervisor.

9. Coordinating efforts with Superintendent to schedules jobs, assigning personnel and equipment as required.

10. Perform other duties as directed.

ADDITIONAL RESPONSIBILITIES:

1. This position is called upon to plan and orchestrate work flow at customers sites often times working under time pressure, therefore must be good at scheduling and balancing workloads.

2. In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multitude of responsibilities.

3. Ability to improvise to get the jobs completed while maintaining safety, cost effectiveness and quality.

4. This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.

5. Several long and non-traditional hours are required as a regular part of this position.

6. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.

KEY BEHAVIORS:

1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

Required Skills

PHYSICAL REQUIREMENTS:

1. Ability to move up to 50 Lbs., with or without accommodation.

2. Ability to maintain a consistent workload that involves physical manual labor.

3. Ability to maintain alertness and fitness for duty.

4. Ability to position oneself for work conducted in and around confined spaces.

5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.

6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.

Required Experience

1. High School Diploma acceptable.

2. High school specialization in industrial or vocational specialization is preferred.

3. Commercial Driver License (CDL) a plus.

4. Associate Degree in Industrial Systems Technology ideal.

5. Specific systems exposure in an industrial environment.

6. Understanding of mechanical concepts and applications preferred.

7. Professional oral and written interpersonal communication a must.

8. 3-5 years "hands on" experience in industrial cleaning a plus.

9. 3-5 years supervisory experience and ability to coordinate multiple work is ideal.

Read the full job description and apply online on the recuiter's web-site

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