Claims Estimator

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?Position Summary:

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at PaulDavis. com]. In our business, training of local marketing professionals is critical to the continued success of the Network. This Quality Assurance Estimator will serve as a member of the Quality Assurance team. The primary responsibility of the Quality Assurance Estimator is to complete estimates and invoices as part of the FAST Program. The Quality Assurance Estimator will complete estimates on behalf of the franchises, with work standards focused on accuracy, speed, and customer service. This position will also assist with support of the department and network during a Catastrophe Event.

Essential Duties/Responsibilities:

• Write and finalize accurate and timely estimates following assignment review for documentation through our main technology platforms; XactAnalysis, Symbility, CMS (NextGear product), and other estimating/claim management platforms
  • Accuracy of work is measured by internal reinspections
  • Timeliness of work is measured by automated reporting between documented events
• Estimating for mitigation assignments, which include, but is not limited to: water, mold, tarping, board-up, and other emergency services. Requests for contents, fire mitigation, and reconstruction may also be received.
  • Estimating includes utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements
• Communicate directly with franchisees and insurance carriers, to ensure that Service Level Agreement requirements are being met
• Communication expectations include inbound and outbound phone calls, claim management system notes, email, MS Teams, and other potential applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Identify and communicate trends to Team Managers, Account Managers, and Regional Business Consultants
• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance
• Other duties as assigned

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint Word, Excel)
• Knowledge of the insurance industry, including mitigation, contents, and reconstruction concepts and verbiage
• Assertive, Professional Communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflict, and manage priorities
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to complete estimates and invoices primarily for water, mold, fire, and temporary repair mitigation assignments in a timely manner; secondary estimates for contents, fire, and reconstruction
• Ability to complete estimates within a given time frame
• Knowledge of estimating platforms; Xactware Products, Symbility, and other estimating software
• Knowledge of estimating principles for the insurance industry
• Ability to learn and operate our primary operating systems
• Ability to successfully pass required industry and company certifications on first attempt
• Ability to answer and communicate with PDRI, Independent franchises and PDO offices via phone and email
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work in our main operating systems
• Ability to work independently
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Other duties as assigned

• Bachelors Degree or equivalent experience in insurance claims or related field
• 2 plus years experience with estimation principles for the insurance industry

• Experience serving in a customer service role.
• 5 plus years experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle