General Manager - R7D20 Naples

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SUMMARY:


Responsible for achieving the restaurant's annual sales and profit plan. Directs the daily operation and maintenance of a single assigned restaurant in accordance with established policies and procedures. Operates in accordance with prescribed policies and practices. Recruits and trains staff.

In accordance with the goals of the company, they are responsible for managing all aspects of their restaurant including, but not limited to:
restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures the restaurant is accountable for the successful execution of all quality operating systems.
• Evaluates the performance and submits wage increases for hourly team members. Initiates disciplinary action and/or termination for hourly team members; responsible for reviewing discipline issued by Assistant Manager for consistency and legal compliance. Initiates disciplinary action and makes recommendation for termination of assistant managers. Responsible for store Profit and Loss statement.
• Supervise and direct subordinate staff (Assistant Manager and hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly. Adherence to all standards for food safety and sanitation and make sure restaurant is maintained in clean and attractive manner.
• Responsible for the recruitment, hiring, orientation and training for Assistant Manager, Shift/Team Leaders as well as all hourly team members. Establish and maintain staffing levels through effective planning, which will help ensure the efficient operation of the restaurant in accordance with company policy and the respective state and federal laws.
• Ensures proper execution of all accounting functions and complies with internal audit guidelines (i. e. checks signed on a timely basis, proper invoice coding, coupons and voids, deposit procedures, etc. ).
• Achieves all budgeted sales and EBITDA restaurant objectives.
• Conducts frequent evaluation updates and a formal, annual performance review for all managers and staff outlining strengths, opportunity areas, and merit recommendations.
• Responsible for execution of company marketing programs. Ensures all procedures are communicated to Assistant Manager and hourly team members for procedures related to all marketing programs.
• Performs regular administrative tasks including:
  new hire paperwork, all actions related to payroll (terminations, leave of absence, transfers, etc. ), inventory ordering, register and safe audits, deposit of company funds, proper accounting of restaurant funds, hourly employee schedules, management schedules, reporting all guest and employee accidents. Responds, investigates and resolves guest and employee complaints.
• Attend regularly scheduled restaurant, region and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc. ). Responsible for tracking of alcohol, food safety and other certifications. Schedules assistants for market and company meetings and training sessions and reviews upon their return.
• Responsible for weekly, monthly and quarterly inventory, and research of store profit and loss statement. Responsible for teaching Assistant Managers how to read, research and investigate issues on the restaurant Profit and Loss statements and reacts to any discrepancies and does proper research.
• Plans, coordinates and implements local store marketing activities to promote products and services.
• Maintains proper follow through and execution of all Human Resources administration and legal compliance including, but not limited to:
  proper orientation, interviewing and hiring, new hire documentation, counseling, performance reviews, HR audits, etc.
• Other duties as assigned.

• Associates degree or Bachelor's degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Ability to fluently understand Profit & Loss statements, costs controls, and restaurant operations.
• Focuses on "over the top" guest service experiences.
• Demonstrates highly motivated, energetic, and engaging characteristics.
  
  MINIMUM REQUIREMENTS:
  
• Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
• Minimum 3 years as a General Manager of a quick casual or quick serve environment.
• Intermediate knowledge of Word, Excel, and back of house restaurant systems such as labor schedulers, inventory tracking systems, ordering, etc.
• Ability to comfortably speak, write, and comprehend English in a business setting.

• Must have good written and oral communication skills.
• Must have good customer service skills.
• Must be able to perceive and react to the needs of others.
• Must be organized, flexible and able to deal with various personalities.

• Basic computer skills
• Excel knowledge preferred

• Temperature controlled restaurant.