Lead Furniture Repair Technician

About Williams Sonoma

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 15. 1M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9. 2M square feet plus another 1. 2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi, Arizona, and Tennessee totaling 3. 9M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi and Tennessee
  • Manufacturing facilities located in North Carolina and Mississippi totaling 861k square feet with over 1,500 full-time employees producing approximately $900 million - $1 billion in sales of upholstered furniture3 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTE's producing approximately $900 million to $1 Billion in sales of Upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

• Ensure complete and thorough inspection of upholstery and furniture repairs including burns-ins, wood raining and clear finish.
• Performs repairs to ensure quality assurance for next day home deliveries
• Color match on top surface.
• Proper applications of sealers and top coats
• Polishing top coat to vendor specifications
• Cross grain scratches burn in and rubbed out
• Proper application of finishes using spray gun
• Minor to more complex repair of damage / defects in order to meet standards ( e. g. , wood repair , touch up , burn in, fill sticks, etc. )
• Paint and finish color-matching for wood products, using lacquers for flat to high gloss finishes
• Inventory and organize all shop tools and repair materials / supplies
• Perform work safely and contribute to a professional environment
• Assemble/deluxe furniture and stage prior to delivery as needed
• Train and direct a team of associates to achieve departmental and division production goals in order to provide customers with the ultimate delivery experience.
• Control the workflow on the floor in an efficient manner, meeting both customer and company standards.
• Track productivity and quality related to teammates, peers and manager.
• Establish and promote hard work ethics through teamwork and collaboration with associates.
• Share business information with teammates through floor presence; suggest improvements to current techniques.
• Promote safety awareness and cultivate the safety culture throughout the company to help prevent unsafe or hazardous working conditions.
• Maintain a clean and safe work environment by communicating safety topics, conducting safety audits, and coordinating housekeeping tasks.
• Drive the business by using departmental resources.
• Respond to internal/external requests.
• Conduct daily start-up meetings.
• Efficiently respond to emails to stay abreast of daily production goals and deadlines.
• Daily reporting to research and resolve issues as they arise.
• Other duties as assigned.

• High School Diploma or Equivalent
• Minimum of 8 years' previous experience in furniture repair
• Experience with upholstery and wood repairs including burn-ins
• Ability to multitask and be extremely detailed in identifying errors and imperfections
• Excellent attendance, communication skills, and willingness to be a part of a team, performing whatever duties are necessary

• Self motivated and able to work both independently and collaboratively
• Ability to work under pressure and fast learner
• Furniture repair skills assessment testing may be required as part of the interview process

• Must be able to move, lift or carry heavy objects or materials up to 65 pounds
• Comfortable walking, standing 90% of the day

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits. com