Market Financial Center Manager - Indianapolis Market

Market Financial Center Manager - Indianapolis Market

Fishers, Indiana

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

• Responsibilities:
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+ Operates as a back up financial center leader within a market

+ Manages client traffic, engaging and appropriately routing clients, and fostering client retention

+ Manages business results through formalized management routines and coaching

+ Creates a world class client experience environment

+ Manages market-level initiative prescribed by market leaders

+ Drives operational excellence

• Required Qualifications:
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+ 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team

+ Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

+ Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

+ Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

+ Proven record of balancing risk and making sound decisions while achieving business goals

+ Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service

+ Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

+ Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

+ Proficiency in computer skills and professional programs (for example, Microsoft Office)

+ Availability to work weekends and/or extended hours as required to run the business

+ Must be able to travel to any financial center within the defined market

• Desired Qualifications:
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+ 1+ years of management experience including hiring, coaching and developing direct reports

+ Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality

+ Bachelors Degree in related field

+ Bilingual (fluent verbal and written)?

• Skills:
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+ Coaching

+ Customer Service Management

+ Customer and Client Focus

+ Performance Management

+ Talent Development

+ Business Operations Management

+ Recruiting

+ Result Orientation

+ Risk Management

+ Sales Performance Management

+ Inclusive Leadership

+ Leadership Development

+ Prioritization

+ Problem Solving

+ Referral Management

• Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent

• Shift:
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1st shift (United States of America)

• Hours Per Week:
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40

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