Field Support Specialist

Job Details

Job Location
Crestridge - Suwanee, GA

Position Type
Full Time

Education Level
4 Year Degree

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Sales

Description

Price Industries Inc.,

North America's leading manufacturer and distributor of air distribution products (***) is a dynamic, progressive, and innovative organization looking for new talent to join our growing Critical Environments team at our US office in Suwanee, GA.
Provide after-sale support to customers via daily incoming requests (phone, email, Teams)
Travel to jobsites within North America up to 25% per month
Diagnose & troubleshoot field issues
Work with sales representatives and various internal departments on resolving product quality issues
Engage in on-site product testing and performing minor repairs (as needed)
Assist with installation and/or commissioning of systems which use Price products
Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required)
Perform presentations & webinars to train and prepare customers for installation of Price products
Work on projects which help streamline processes within the Field Support Department
Description of Experience Required: (Must Know)

An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings
Proficiency in Microsoft Excel, PowerPoint, email, and CAD software
Previous experience in customer service and technical support would be considered an asset
Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
Personal Characteristics: (Must be)

Aptitude and desire for customer service excellence.
Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment
Ability to travel within North America
Technically inclined, energetic, productive, and can handle multiple prioritites in a timely fashion with a high level of accuracy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.