*Job Title:
• Customer Service Representative
• Overview:
• Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.
• Key Responsibilities:
• -
• Customer Interaction:
• - Greet and welcome customers warmly as they enter the store. - Assist customers in locating products and provide information about the store's offerings. - Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively. -
• Sales and Transactions:
• - Process sales transactions accurately and efficiently using the store's point-of-sale system. - Handle cash, credit, and debit card transactions, ensuring proper procedures are followed. - Assist customers with returns, exchanges, and refunds according to store policies. -
• Product Knowledge:
• - Stay informed about current sales, promotions, and store events. - Provide product recommendations based on customer needs and preferences. - Maintain a thorough understanding of store products and inventory to assist customers effectively. -
• Store Maintenance:
• - Ensure the store is clean, organized, and visually appealing. - Restock shelves and displays as needed to maintain product availability. - Assist in setting up promotional displays and signage. -
• Team Collaboration:
• - Work collaboratively with team members to achieve store goals and objectives. - Participate in team meetings and training sessions to stay updated on store policies and procedures. - Assist with special projects and tasks as assigned by store management.
• Qualifications:
• - High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus. - Previous experience in retail or customer service is preferred. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a fast-paced environment. - Basic math skills for handling transactions. - Positive attitude and a genuine desire to help customers. - Flexibility to work various shifts, including evenings, weekends, and holidays.
• Physical Requirements:
• - Ability to stand, walk, and move around the store for extended periods. - Ability to lift and carry items weighing up to (specify weight, e.g., 30 pounds). - Capability to perform repetitive tasks such as scanning items and operating the cash register.
• Benefits:
• - Competitive hourly wage. - Employee discount on store merchandise. - Opportunities for career growth and advancement within the company. - Comprehensive training program to enhance your skills and knowledge.
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