ERP Application Support Analyst

At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a

Forbes Best Employer

for

six consecutive years !

All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Competitive base pay starting between $70,970-$90,000/yr with annual performance-based merit raises
• The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.

Responsibilities

The ERP Application Support Analyst is responsible for providing technical and functional support for the Microsoft Dynamics 365 Finance and Operations (D365FO) system. The resource will work closely with the business users, IT team, and Microsoft partners to troubleshoot issues, resolve incidents, implement enhancements, and perform system maintenance. The resource will also provide training and documentation for the D365FO system and its related applications.

Provide end-user support for the D365FO system and its related applications, such as Power BI, Power Apps, and Azure DevOps.
Analyze, diagnose, and resolve issues related to the D365FO system functionality, configuration, integration, performance, and security.
Troubleshooting and resolving issues related to D365FO modules, features, integrations, and customizations.
Perform root cause analysis and provide solutions or workarounds for reported incidents.
Coordinate with the IT team and Microsoft partners to escalate and resolve complex issues
Collaborate with other support team members, developers, consultants, and vendors to ensure timely and quality service delivery
Implement D365FO system updates and patches.
Participating in testing and validation of D365FO system and its related applications, inclusive of new releases, patches, updates, and enhancements of the D365FO application.
Documenting and updating the support processes, procedures, and knowledge base articles.
Monitor and report anomalies or risk on system performance, availability, and usage metrics of the D365FO environment
Provide feedback and suggestions for improving the functionality, usability, and performance of the D365FO application
Qualifications

Ideal candidates will have:

Bachelor's degree in computer science, information systems, accounting, or related field is preferred
3 years of experience in supporting Microsoft Dynamics 365 Finance and Operations or similar ERP systems.
Strong knowledge of the D365FO system functionality, configuration, integration, and security.
Proficient in using D365FO tools, such as LCS, Visual Studio, SSRS, and X++.
Experience in using Power BI, Power Apps, and Azure DevOps for reporting, automation, and collaboration.
Strong presentation and communication skills
Strong problem-solving and analytical skills
Strong organization skills
Excellent project management skills

Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.