Domestic Operations Trainer

Domestic Operations Trainer
Job Locations
US-IL-Itasca
ID
Category
Human Resources
Position Type
Regular Full-Time
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Domestic Operations Trainer will assist in the implementation of our transportation management system, CargoWise, and implementation and development of a comprehensive onboarding program for Domestic Operations new hires. This role will involve training existing teammates on CargoWise, designing and delivering effective training sessions, and creating a fun and engaging learning experience for new hires.
Responsibilities
Facilitate the live, instructor led courses on a consistent and regular schedule each week (approx. 20 hours per week).

Maintain proficient knowledge of AIT Domestic Operational knowledge, systems & processes.
Partner with the Corporate Training Team to develop the program curriculum, content, job aids & activities.
Constant Focus on continuous improvement: researching best practices, learning & development tools & methods, creative interactive activity ideas etc. Monitor and evaluate effectiveness of the Operational Onboarding Training Program through
feedback and evaluation to continuously improve learning experience. Suggest adjustments to improve.
Act as mentor to participants in each training program, ensuring their success not only during the program but in the days/weeks/months afterwards.
Manage and report on virtual trainings in LMS which supplement the live instructor led trainings.
Assist in assessing, communicating, and coordinating the new hire onboarding experience and provide feedback and suggestions to hiring managers for the continued teammate onboarding and development of their new teammate.
Cultivate and maintain relationships with teammates, subject matter experts and leaders across the
organization.
Assist Operations Training Manager with other AIT Training Initiatives, as needed which could include Customer Service Training Facilitation, Home Delivery Training Facilitation and others.
Performs other duties as assigned
Complies with all policies and standards
The wage range for this position is $76,108. 03-$120,555. 12 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications
Education
• High School Diploma (Required) or
• Bachelor's Degree (Preferred)
Experience
• 5+ years Domestic Freight Forwarding experience (Required)
Knowledge, Skills, and Abilities
• Experience training new employees a plus High
• Strong written and verbal communication skills; comfortable with speaking in front of a large group of people High
• Patience working with new hires that all have different experience levels and learning abilities High
• Proficient understanding of all Domestic Ops processes including customer service, door to door routing, tracking, and billing. Medium
• Can drive understanding (i. e. , using visual aids, able to recognize when a group or individual is lost and needs more attention. Medium
• Ability to effectively describe complicated ideas to different audiences (with different learning styles) Medium
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Outlook Medium
• Analytical & Process minded, able to break down complex concepts into easily digestible steps Medium
• Deadline focused, organized and able to prioritize multiple projects Medium
• Exceptional attendance record Medium
• Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others. High
Licenses and Certifications
• CargoWise (Preferred)
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ext 5218.