Director, Site Operations, NA

About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Site Operations Department
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.
Position Overview
The Director, Site Operations leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.
Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.
This role is on-site in San Antonio, Texas.
Essential Job Functions
Lead the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems

Lead a team of Critical Facilities Engineers (CFEs) and/or Managers across all shifts in a 7x24 operation

Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities

Encourage and cultivate a team-oriented environment through positive feedback

Hold employees accountable on preventive/corrective maintenance of facilities equipment

Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation

Duties
Direct and maintain the site-specific preventive maintenance and work order program

Prepare and present estimates of cost of parts, equipment and supplies of installation and repairs

Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events

Ensure personnel safety while protecting the facility's critical equipment

Work with peers and subordinates to develop required MOPs/SOPs

Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage's Mission Critical Facility work rules

Perform periodic technical and quality reviews of all MOPs/SOPs to ensure that the most up-to-date techniques and safety guidelines are applied as well as aligned with city, state and EPA regulations

Evaluate performance of systems and suggest cost-effective improvements to improve service and operating efficiency

Ensure the collection and generation of vendor field service reports describing all activities (preventive maintenance, repairs, etc. ) performed at the facility

Working with your peers and the Vice President, Site Operations to resolve appropriate team performance goals and see those to completion

Evaluate and handle performance evaluations for all employees in your organization, seek out guidance from others and provide feedback and coaching to manage individuals and teams

Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan

Prepare operational and capital portions of the Site Operations budget

Ensure that major projects performed at the facilities are properly planned, implemented and closed out in accordance with best current practices in our industry

Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering any contracts

Ensure a world-class customer service reputation for current & future Vantage customers

Additional duties as assigned by Management

Job Requirements
Bachelor's degree in engineering, business or related field, or equivalent work experience required

10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred

10+ years of direct managerial experience and interpersonal skills, strongly preferred

Proven record of excellent internal and external customer service

Ability to communicate well in both oral and written reports

Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

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