Director Of Quality Assurance - DC

Compensation:

$145,000-$160,000

Essential Functions:

Assess and correct customer issues and complaints relating to quality, productivity and performance
Assess, analyze, and improve all aspects of quality control functions of the contracts
Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
Supervises corporate quality assurance staff
Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs
Create quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs
Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements
Oversee and maintain a quality control training program
Develop and analyze statistical data to determine standards and to establish quality of service
Develop improvement plans and procedures to ensure return to quality activities
Follow-up on quality corrective action issues and training
Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/required
Prepare or supervise the preparation of a wide range of reports
Comply with and ensure staff compliance with all building and security requirements
Ensure a high level of internal and external customer service and customer satisfaction
Secondary Functions:

Communicate regularly with QC personnel to determine opportunities for improvement and plans
Assist Contract Administrators and Project Managers in solving quality issues
Create and maintain written quality policies, procedures, and protocols
Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures
Maintain a file of inspection reports and corrective actions as well as other required records
Review proposal development and integration activities
Record and manage special project issues and escalate when necessary
Assume other duties, responsibilities and special projects as required
• Duties, responsibilities, and tasks may change at any time with or without notice

Other requirements:

Valid driver's license from state of residence and ability to drive
Education:

Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems
Knowledge of regulatory standards, custodial standards, and Total Facility Management
Experience:

Ten plus years of experience at management level
Demonstrated skills in contract development and agency administration
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Demonstrated ability and knowledge of quality control and process improvement procedures
What's in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Company Match
Transportation Subsidy
Employee Recognition Programs
Referral Bonus opportunities
And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:

/chimes.org/Careers.
• cpr911

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)