Director of Operations

ALLURE AESTHETICS
DIRECTOR OF OPERATIONS
THE PERSON
Are you a strategic thinker with a passion for empowering teams? Do you thrive in fast-paced environments and possess a strong hospitality-centric mindset? Can you effortlessly balance high-level decision-making with attentive one-on-one interactions? If you want to create a significant impact, we want to talk to you!
Our ideal Director of Operations is:
Empathetic Leader: You possess high emotional intelligence, enabling you to connect with team members and understand their perspectives. Your kindness fosters a supportive work culture where everyone feels valued.
Proactive Problem Solver: You take initiative and approach challenges with a solutions-oriented mindset. Your ability to think creatively helps streamline processes and enhance operational efficiency.
Strong Communicator: With excellent verbal and written communication skills, you convey ideas clearly and foster open, honest dialogue. You are transparent and tactful, ensuring your team understands the reasoning behind decisions.
Collaborative Team Player: You believe in the power of collective achievement and actively build strong relationships. Your inclusive approach encourages collaboration across departments, creating a harmonious work environment.
Detail-Oriented Strategic Thinker: You maintain a keen eye for detail while never losing sight of the big picture. Your analytical mindset allows you to make rational decisions that align with the company's goals.
Our ideal Director of Operations will play a pivotal role in shaping the future of Allure Aesthetics. You will be instrumental in developing and implementing operational strategies that enhance team performance and customer satisfaction. By fostering a culture of growth and accountability, you will ensure that we continue to deliver exceptional experiences. Join us in our mission to elevate the standards of aesthetics, where your leadership can truly make a difference!
RESPONSIBILITIES
The responsibilities of our Director of Operations include, but are not limited to:
Team Management and Development
Conduct weekly and monthly check-ins with employees to foster engagement and support.
Oversee hiring, recruiting, and termination processes for effective team management.
Manage training resources, including the oversight of Trainual for onboarding.
Maintain awareness of employee feedback to drive continuous improvement.
Client Relations and Communication
Serve as a liaison between management and client-facing employees to ensure clear communication.
Address client escalations and implement solutions to enhance customer satisfaction.
Build and maintain strong relationships with VIP clients for ongoing engagement.
Improve communication strategies with clients to enhance service delivery.
Operational Efficiency and Compliance
Evaluate workflows, processes and software tools to identify and implement efficiencies, completing standard operating procedures.
Manage cash flow and establish processes for accurate financial tracking.
Ensure regulatory compliance with OSHA and HIPAA requirements.
Streamline inventory management to optimize operations and reduce waste.
Ad hoc project management.
Industry Partnerships and Organizational Development
Foster relationships with industry professionals to enhance company networking.
Shadow front desk and provider teams to ensure operational consistency.
Contribute to the establishment of an organizational chart as the company grows.
• This is a full-time, in-person position based in the King of Prussia, PA area. *
QUALIFICATIONS
Required
Proven experience managing a team of 15+ employees
At least 2 years in a senior management role, with 5+ years of overall management experience
Experience in day-to-day operations, particularly in B2C and brick-and-mortar settings
Excellent verbal and written communication skills
Proficient with technology and AI tools
Preferred
5 or more years in a senior leadership role
Experience in the hospitality or healthcare industry
Background in beauty, aesthetics, or luxury service sectors
Bachelor's degree in a relevant field
Desired
Healthcare or professional certifications relevant to the role
HR certification to support team management and development
THE COMPANY - ALLURE AESTHETICS
Allure Aesthetics is a premier provider of aesthetic services dedicated to empowering clients to look and feel their best. With a focus on luxurious experiences, we pride ourselves on our exceptional service, integrity, and commitment to continuous improvement. Our passionate leadership and values-driven culture foster a welcoming environment that enhances both client satisfaction and employee engagement.
WHY WORK WITH US?
At Allure Aesthetics, we offer a unique opportunity to grow your career in a vibrant and supportive environment. Our team operates like a close-knit family, where collaboration and mutual respect are at the forefront. We pride ourselves on delivering Michelin-star quality service while maintaining a strong reputation in the aesthetic industry.
Here's why you'll love working with us:
Professional Growth : Thrive in a company that prioritizes your career development.
Values-Driven Culture : Experience a workplace where our core values are lived out daily.
Luxurious Environment : Work in a state-of-the-art space designed for comfort and excellence.
Positive Atmosphere : Enjoy the satisfaction of brightening our clients' days and building meaningful connections.
Collaborative Success : Be part of a team that supports each other and celebrates collective achievements.
Our Core Values:
Trust & Accountability : We prioritize long-term relationships and uphold our commitments with transparency.
Collaborative Success : Teamwork and mutual support drive our exceptional client experiences.
Pursuit of Excellence : We strive to be the best at what we do through continuous improvement and innovation.
Transparent Communication : Honest dialogue builds trust and empowers both clients and team members.
Client-Centered Care : Personalized experiences that focus on the unique needs of each client are at the heart of our mission.
If you are excited to elevate the world of aesthetics, apply now!
Salary:

$130k - $140k + bonus opportunity
Benefits:

Health Insurance with employer contributions, 401k with employer matching (after 1 year of employment), 5 days PTO (increasing with ongoing years of employment), At-cost Products/Services